Store Manager- New Orleans, LA

Goodwill Industries of Southeastern Louisiana; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana is seeking a Store Manager to lead a high‑volume retail operation. You will supervise staff, hire and train, balance cash, monitor safety, manage donations to production to sales, and meet budget goals while delivering strong customer service.

The role requires robust leadership, ability to work a flexible schedule including Sundays, and a track record of achieving performance targets in a retail environment.

Qualifications

• High School diploma or GED required; some college and leadership training preferred.
• Minimum five years of retail management experience; 1–2 years in supervision.
• Proficient in MS Office, Power BI; able to read, write and communicate clearly in English.

Responsibilities

• Lead, manage, and motivate store employees to reach production guidelines and daily sales goals.
• Hire, coach, train, and develop staff; conduct interviews and maintain staffing levels.
• Balance cash, review P&L, and oversee end‑of‑day procedures; ensure safety and clean store.
• Coordinate donation flow to production and sales; monitor inventory and merchandising.

Skills

Leadership

Budgeting

Staff development

Scheduling

Customer service

Communication

Data analysis

Problem solving

Team motivation

Safety compliance

Education

High School diploma or GED

Leadership training / mentoring

Some college preferred

Tools

Power BI

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Store Manager

Essential Functions:

Responsibilities: The Store Manager is responsible for leading the store team to generate revenue through the daily processing of donated goods. The Store Manager directs the daily workflow of receiving, sorting, pricing, merchandising, and selling high volumes of donated clothing, furniture, and household goods. The Store Manager drives revenue while managing costs to operate a high- volume retail operation with multiple team members to support the mission of Goodwill Industries of southeastern Louisiana.

• Leads, manages, and motivates store employees to reach production guidelines: a minimum of 110 garments per hour with a minimum quality standard of 90%.
• Ensures a constant rotation and flow of merchandise to the sales floor daily.
• Staff the retail store by hiring, coaching, training, developing, and leading the store team.
• Completes interviews daily. finds applicants through NetRecruiter and sends any other new hire paperwork required to staff the store to keep up the day-to‑day operations of the store.
• Holds staff accountable through coaching, employee discipline, performance evaluations, training and corrective action when necessary.
• Ensures compliance with all safety policies and procedures, conducts drills, submits incident reports for injuries at store, and monitors building maintenance, including submitting work tickets online as needed.
• Leads and assists in the receiving, pricing, and displaying of store merchandise.
• Opens and closes the store. Balances cash registers, reviews Profit and Loss statements, and conduct end‑of‑day procedures, including safe counts, safe audits, replenish change, and check petty cash usage. Responsible for all cash in and out of store location.
• Creates and maintains a positive public image of Goodwill through a clean and hazard- free store environment through daily monitoring of all areas, full of fresh products daily, with a focus on excellent customer service.
• Performs all duties of all store personnel including cash register, donation receiving, sorting, hanging, pricing of merchandise, stemming, clears store and bathrooms and debris, etc.
• Communicates daily needs with the transportation department and District Manager.
• Makes work schedules for store employees with a focus on adequate coverage for store operation and to ensure all donations are processed from the donation door to production area to sales floor on the same day they are received.
• Conducts daily store walkthroughs, daily store team huddles, and regular store meetings.
• Responsible for production, revenue, payroll, and expense budgets as well as work to achieve/exceed the store’s budgeted goals.
• Responsible for providing leadership and guidance to store staff and setting goals/KPIs for all store staff as well as being responsible for analyzing statistical data of the store’s production, sales, and overall effectiveness of store employees.
• Keeps the store clean and hazard free by vacuuming, mopping, dusting, sweeping, emptying trash, and cleaning the bathrooms.
• Must work one Sunday a month, work a closing shift twice a week (required to alternate at least one Friday or Saturday closing shift with store leadership team) and rotate weekends with store leadership team.
• Performs any other related job duties as assigned by management.

Skills and Abilities:

• Must be able to achieve budgeted goals and implement a contingency plan if goals are not met.
• Must be able to interact professionally and productively with a diverse array of people.
• Must be able to market Goodwill and explain the mission to the public.
• Must establish and maintain effective working relationships with store personnel while motivating them to their best performance.
• Must be able to read and analyze statistical data for production and sales trends and give an overview of store employee effectiveness.
• Must be able to work a flexible schedule at short notice, including nights and weekends, and occasionally, long hours.
• Must provide leadership and mentoring to store staff and train and develop employees to be efficient in the production area and on the sales floor.
• Must be able to use repetitive hand movement when sorting, hanging, and pricing.
• Must be able to engage in prolonged standing, walking, and bending.
• Must be able to function in a fast‑paced work environment with occasional periods of high volume.
• Must have knowledge of clothing brands and household item values.
• Must review all employee disciplinary action forms with managers and/or employees.

Requirements:

• High School diploma, GED, or equivalent required. Some college, leadership training, mentoring, or team building experience preferred.
• Minimum of five years’ experience in retail management preferred. Minimum of 1-2 years in management required.
• Prefer a background in leading teams in retail sales, production, manufacturing, or assembly.
• Must have reliable transportation. Must be able to pass MVR check and provide proof.
• of a valid driver’s license, liability insurance, vehicle registration and a current vehicle inspection sticker.
• Must be proficient in computer skills including Microsoft Office, Outlook, Word, Excel, Power BI, and other programs.
• Must be able to read, write and communicate clearly in English.

Working Conditions:

Frequent movement, exposure to donated goods and materials, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions, occasional travel in division area.