Store Manager: Music & Fandom Experience

Hot Topic; Thousand Oaks (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

Hot Topic is seeking a Store Manager to lead a high-energy team in a busy mall setting. You will drive sales, recruit and develop staff, and ensure top-notch customer service while managing operations and stock control.

You will use data to guide strategy, engage with customers on social channels, and implement promotions on schedule. The role emphasizes mentorship and delivering an exceptional in-store experience.

Qualifications

• 1-2 years of retail store management experience.
• High school diploma or GED.
• Retail is fast-changing; adapt to curveballs.
• Open-minded about pop culture and trends.
• Able to lift and handle merch up to 50 pounds.

Responsibilities

• Achieve store sales plans and comp sales goals.
• Recruit, develop, and retain a collaborative team.
• Engage customers and drive brand buzz via social channels and clienteling.
• Maintain operational excellence: structure, delegation, autonomy, customer-first selling.
• Monitor shrink, payroll hours, scheduling, and external factors affecting the business.
• Communicate trends and feedback with retail leadership and HQ.
• Run sales reports and use data to guide strategy.
• Mercandise the store per planograms and launch promos on time.
• Mentor and develop staff through recognition and feedback.

Skills

Store management

Team leadership

Customer service

Merchandising

Payroll management

Data analysis

Social media

Education

High school diploma

Tools

POS systems

Job description

Hot Topic is seeking a Store Manager to lead a high-energy team in a busy mall setting. You will drive sales, recruit and develop staff, and ensure top-notch customer service while managing operations and stock control.

You will use data to guide strategy, engage with customers on social channels, and implement promotions on schedule. The role emphasizes mentorship and delivering an exceptional in-store experience.