Store Manager - Midas

Leeds West Groups; Appleton (WI); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations at their Appleton location. This full-time role demands a professional with strong leadership and business acumen, who is passionate about delivering exceptional customer service and achieving business goals. The ideal candidate will manage daily operations, ensure compliance with safety standards, and foster a positive team environment. This position offers the opportunity to drive growth, enhance customer satisfaction, and lead a dedicated team in a fast-paced automotive environment.

Qualifications

• 3+ years of managerial experience in a retail or automotive environment.
• Strong understanding of automotive industry practices and customer service.

Responsibilities

• Manage daily operations, including staffing and customer satisfaction.
• Analyze KPIs to improve shop performance and drive business growth.

Skills

Leadership Skills

Customer Service

Business Acumen

Analytical Skills

Inventory Management

Communication Skills

Problem-Solving Skills

Education

High School Diploma

Bachelor's Degree in Business Management

Tools

Digital Vehicle Inspections (DVI)

Job description

WI Midas Appleton - 2634, 1050 Mutual Way, Appleton, Wisconsin, United States of America Req #740

Tuesday, March 25, 2025

Summary

A Store Manager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations.

Essential Functions, Duties, and Responsibilities

1. Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
2. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
3. Analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement.
4. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
5. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and resolving customer concerns promptly.
6. Oversee, analyze, manage, and control inventory levels, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets.
7. Act as a key holder for the facility and fulfill opening and closing procedures, including nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
8. Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and safety policies.
9. Ensure test drives are conducted correctly, adhering to company policies, safety practices, and traffic laws.
10. Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
11. Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
12. Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, and budgets.
13. Perform other duties as assigned.

Supervisory Responsibilities

1. Direct supervisory responsibility, including training, development, mentoring, and evaluating employees to ensure high-quality workmanship, customer satisfaction, and workplace culture.
2. Participate in hiring, firing, promotion, and other employment decisions.
3. Lead and foster a strong, inclusive, and cohesive team environment.
4. Implement and enforce business policies, procedures, and initiatives through team meetings, training, and audits.
5. Manage workflow, work quality, and schedules for all employees.
6. Demonstrate integrity and excellent analytical, decision-making, and problem-solving skills.
7. Exhibit excellent communication, interpersonal, supervisory, and leadership skills.
8. Possess extensive knowledge of the automotive industry and repair procedures, business acumen, and financial principles.
9. Maintain organizational skills and attention to detail.
10. Proficient with technology, computer systems, and software, including Digital Vehicle Inspections (DVI).
11. Competent in inventory and expense management.
12. Capable of thriving in a high-paced sales environment.
13. Able to provide and receive constructive feedback and manage priorities effectively.
14. Meet attendance expectations consistently.

Minimum Requirements

• Minimum age of 18 years.
• Active and unrestricted driver’s license.
• High school diploma or equivalent; a bachelor’s degree in business management or related field is a plus.
• At least three years of related experience and managerial experience preferred.
• Legally authorized to work in the U.S. while employed by Leeds West Groups.
• Successful background check and MVR check with a clean driving record.

Workplace Culture, Conduct, and Expectations

We uphold a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination. Employees are expected to conduct themselves professionally, respectfully, and ethically. The environment involves exposure to outdoor climates, automotive tools, chemicals, and fluids, requiring adherence to PPE, uniform standards, and OSHA standards.

Physical Demands

This role requires physical strength, agility, and endurance, including frequent standing, walking, bending, lifting up to 50 pounds, manual dexterity, and good vision, hearing, and speaking abilities.

Position Details

This is a full-time, salaried, onsite position requiring at least 50 hours per week, including weekends and possibly travel between locations up to 25%.

Travel

Up to 25% local travel, with less than 5% overnight travel. Reimbursements may apply.

Equal Opportunity & Accommodations

Leeds West Groups provides equal employment opportunities and complies with ADA and other laws. Reasonable accommodations are available upon request.

Other Duties

This description is not exhaustive; duties may change without notice.