Store Manager - Medford County Market

Jimmy Jazz; Medford (WI); On-site; USD 65,000 - 72,000; Full time

Job summary

Medford Cooperative is seeking a Store Manager to oversee daily operations, manage staff, control costs, and maintain customer satisfaction across all departments in Medford. You will ensure profits, implement marketing plans, and lead by example to achieve financial goals.

This full-time role requires 5+ years of customer service management in grocery/retail, with travel to other Medford locations for education.

Qualifications

• Must have a minimum of 5 years Customer Service Management experience in grocery or retail environment.
• Preferred 5-7 years grocery retail experience in overall store operations.
• Regularly scheduled travel to other Medford Cooperative locations will be required for educational purposes.

Responsibilities

• Lead employees by positive example in all actions and communications.
• Oversee department schedules to provide customers with the best shopping experience while meeting budgets.
• Achieve budgeted financial goals and ensure profitability through cost control and marketing plans.
• Review monthly Profit and Loss statements to keep the store on budget and implement changes as needed.
• Understand scanning & receiving processes and back-office systems (ad batches, price files, margins).
• Assist in building ads and promotions with the cooperative team and vendors.
• Manage and train employees with coaching, reviews, and feedback.
• Coordinate with management and HR on hiring needs and employee relations.
• Provide best-in-class customer service, greeting, engaging, and thanking every guest.
• Monitor inventory controls and maintain product knowledge across departments.
• Support store promotional events and other duties as assigned.
• Maintain clean, safe work environment and adherence to safety regulations.

Skills

Friendly attitude

Budget management

Team leadership

Adaptability

Health & safety regs

Urgency & time mgmt

Team orientation

Problem solving

Scheduling flexibility

Community involvement

Job description

• Base Pay $65,000.00 - $72,000.00 / Year
• Job Category Retail Grocery
• Employee Type Exempt Full-Time
• Manage Others Yes

The Store Manager will assist in overseeing all aspects of daily store operations including employees, profit/sales, effective cost control, customer satisfaction and standards for the entire store. All duties will be performed in a manner that will help achieve the Medford Cooperative’s mission and goals.

RESPONSIBILITIES

• Lead employees by positive example in all actions and communications.
• Oversee each departments’ schedules to ensure that we are providing customers with the best shopping experience while obtaining expected budgets.
• Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques.
• Review monthly Profit and Loss statements to ensure store is running efficiently and on budget. Make any appropriate changes if needed in order to ensure goals are met.
• Achieve a high level of understanding of the scanning & receiving process and the back-office system up to and including: managing ad batches, vendor price files, margins etc.
• Basic understanding of building ads: working with the cooperative team and vendors on promotions and their implementation.
• Oversee all areas of the store, consistently leading by example and applying effective management techniques.
• Manage and train employees; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback.
• Communicate with management and Human Resources in regards to department hiring needs, employee relations, employee accidents/injuries, department conditions, and other concerns as needed.
• Participate in the interviewing process for store personnel.
• Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business.
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints.
• Monitor inventory controls for every department and sustain a high level of product knowledge.
• Assist with store promotional sales events as needed and other duties as assigned.
• Work with vendors for best position on products, displays and ad planning.
• Ensure that each department is always full and fresh with the best quality products, organized sanitary and overall upkeep of equipment and appearance is well maintained.
• Connect daily with each department to review daily schedule, department conditions and determine where assistance may be needed; providing hands-on assistance as needed.
• Assist to create attractive department displays and end caps based on specific sales for the week.
• Maintain a clean and safe work environment throughout the property by adhering to safety/sanitation regulations and procedures. Basic understanding of building and equipment maintenance.
• Must know and perform other duties as required, including but not limited to: cashier, courtesy, general housekeeping, shelf management, office tasks and daily bookkeeping.
• Perform other duties as required.
• Promote positive culture and ensure effective communication
• Performs other duties as required

KNOWLEDGE AND SKILL REQUIREMENTS

Education and Experience Required:

• Must have a minimum of 5 years Customer Service Management experience in grocery or retail environment.
• Preferred 5-7 years grocery retail experience in overall store operations.
• Regularly scheduled travel to other Medford Cooperative locations will be required for educational purposes.

Skills and Abilities Required:

• Friendly, courteous, service-oriented attitude
• Strong understanding of department financials and the ability to manage budgets to meet financial goals
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Strong knowledge of local and state health, sanitation and safety regulations
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Excellent problem-solving and conflict resolution skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Willingness to become involved in the community

WORKING CONDITIONS

Position requires this candidate to work 45 hours per week in this full-time position.

Schedule includes weekends and holidays, flexibility is essential.

Lift 50lbs occasionally, lift 20lbs regularly.

Stand and walk for the duration of work shift. Sitting occasionally.

Smoke-free environment.

This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.