Support Associate

Frette; Palo Alto (CA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Pooled bonus

Job summary

Frette in Palo Alto, CA is seeking a Support Associate to join our boutique team. This role focuses on overseeing the stockroom, maintaining store upkeep, and delivering elevated customer service through product knowledge and a refined selling ceremony.

You will handle inventory control, client experience, and maintenance, partnering with management to ensure accurate stock levels, smooth operations, and a welcoming, professional environment for clients and colleagues.

Qualifications

• Experience in a retail store environment preferred.
• Proficiency with retail operating systems including shipping, POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organizational and follow-up skills.

Responsibilities

• Oversee stockroom operations and cycle counts to ensure inventory accuracy.
• Support sales floor coverage and deliver exceptional customer service.
• Coordinate store maintenance, maintain visual standards, and ensure policy compliance.

Skills

Inventory management

Customer service

Retail operations

Team player

Tools

POS systems

Microsoft Office

Google Workspace

Job description

For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets.

Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

Job Description

Frette is seeking a Support Associate for our boutique in Palo Alto, CA.

The Support Associate is an integral part of the store team, acting as a key partner to management and sales, primarily responsible for overseeing the stockroom and maintaining the upkeep of the store.

At Frette we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.

The Support Associate is responsible for Inventory Control, Client Experience, and Maintenance, as described below.

INVENTORY CONTROL:

• Inventory Control ownership including cycle counts, communicating adjustments, discrepancies, negative on hands, reports, informing store of new receipts, out of stocks, best sellers (on hand inventory levels), etc.
• Execute all operational responsibilities to ensure the timely execution of all transfers, damages, fulfillments and holds, replenishment, shipping and receiving in order to maintain inventory accuracy and ideal product flow.
• Ensure maximization and effectiveness of storage and capacity of all products to include front of house (sales floor), back of house and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure appropriate inventory levels and organization are maintained.
• Ensure compliance of all operational policies and procedures are always met including but not limited to Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, POS etc.
• Train staff in all BOH procedures and ensure any changes in policies are communicated effectively across the store team. Training may include other location staff, as well as “home” location staff.

CLIENT EXPERIENCE:

• Follow Frette packaging guidelines for any ship outs, maintain a consistent company perspective and expectation on charge sends, returns/exchanges, and other such transactions that are critical to a positive customer experience.
• Assist whenever necessary on the sales floor by providing floor coverage, supporting sales specialists and ensuring customer service standards are met.
• Contribute to daily morning meetings with the store team. The focus of the day should be determined by the Store Manager in advance.
• Participate in maintaining visual standards, including VM rotations, bed changes a daily standard.
• Assist with offsite activities including but not limited to home installations, bank drops, tailor, dry cleaners, etc.

MAINTENANCE:

• Perform stockroom maintenance, stock checks, and shipping of product (transfers, customer related items, instore and E-comm fulfillments).
• Oversee ongoing facilities and maintenance in a timely and consistent manner including furniture repair, daily/monthly cleaning of stores (provide feedback to housekeeping services on quality of work on a daily basis), all repair work (walls, floors, fixtures, etc).
• Daily touch base with the Store Manager and team to outline priorities and align expectations.
• In partnership with the Store Manager and Corporate Retail Team (Retail Coordinator, Director of Retail, Area Manager), manage and maintain annual budgets for the store's operational expenses (packaging, supplies, cleaning & maintenance, etc).
• Perform key holder store opening and closing procedures as well as ensuring the opening/closing checklist has been completed and signed off on by the opening/closing associate.
• Partner with IT on any helpdesk related inquiries.

Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners.

Qualifications

• Years of experience in a retail store environment, including back-of-house support preferred.
• Valid US driver’s license.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Must possess and consistently exhibit the competencies relative to the position.
• Proficiency with retail operating systems including shipping, POS, Microsoft Office, and Google Workspace.
• Detail-oriented, strong organization and follow-up skills.
• Ability to multi-task and maintain organization in a fast-paced environment.
• Self-motivated and ability to work well independently as well as within a team atmosphere.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Willingness to have a positive partnership with the Corporate team as well as other store teams.
• Professional written and verbal communication skills.

PHYSICAL REQUIREMENTS:

• Ability to lift and mobilize small to medium items up to 50 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is eligible for pooled bonus.

#LI-Onsite

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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