Store Manager - Lenox Square

Lush North America; Atlanta (GA); On-site; USD 61,000; Full time

Job summary

An innovative company is seeking a passionate Store Manager to lead a vibrant team in a fun retail environment. This role emphasizes customer experience, team leadership, and operational excellence, ensuring every visitor feels welcomed and valued. The ideal candidate will possess strong retail management experience and a commitment to ethical business practices. With a focus on personal growth and development, this position offers an exciting opportunity to make a difference in the community while fostering a culture of inclusion and respect. Join a team where your contributions will shape the future of retail and customer engagement.

Benefits

50% discount on products

Fun and funky store atmosphere

Opportunities for growth

Support for entrepreneurial spirit

Qualifications

• 3-5 years of retail management experience required.
• Strong HR skills in hiring, scheduling, and training.

Responsibilities

• Lead and motivate a diverse team to exceed sales goals.
• Ensure compliance with policies and manage inventory effectively.

Skills

Customer Service

Leadership

Analytical Skills

Communication Skills

Time Management

Conflict Resolution

Sales Skills

Interest in Skincare

Education

3-5 years retail management experience

Tools

Microsoft Excel

Microsoft Suite

Job description

Position: Store Manager

Interview Plan: Ever wondered what it’s like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged.
• A 50% discount off all our products to keep you smelling and feeling fresh.
• An unconventional retail structure to support your entrepreneurial spirit.
• The opportunity for growth as Lush loves to promote from within.

As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Responsibilities:

Sales & Customer Experience:

• Customer Service: Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome.
• Building the Brand: Educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed recommendations.
• Driving Sales: Demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy.

Team Leadership:

• Leadership Practices and Staff Development: Demonstrate the Leadership Practices and coach and develop your team in their careers.
• Diversity, Equity, Inclusion, and Belonging: Actively committed to maintaining a diverse team and creating an inclusive environment.
• Engagement and Performance: Balance analysis, experience, and perspective when making decisions about performance concerns.
• Recruitment and Selection: Form teams with an appropriate and diverse mix of styles, perspectives, and experience.

Operational Excellence:

• Policies and Procedures: Prioritize shop compliance and ensure your staff have completed training.
• Stock and Inventory: Ensure your team is trained to abide by standards and manage ordering.
• Visuals and Merchandising: Create and execute merchandising plans to improve KPIs.
• Scheduling, Time, and Attendance: Ensure the right number of staff with the right skill levels are scheduled at peak times.

Qualifications:

Required:

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking, and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory, and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Preferred:

• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Strong record of accomplishment of developing retail staff careers.
• Proficient in Excel, Microsoft Suite, and adaptable to other systems as required.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from various employment agencies, community groups, non-profits, and online social and job sites.

Lenox Square Pay: $60,050 — $60,050 USD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.