Store Manager: Lead Teams to Elevate Customer Experience

Footlocker; Towson (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Foot Locker is seeking a Store Manager in Towson, MD to lead a high-performing team and deliver exceptional in-store customer experiences. You will recruit, train, and coach staff, ensure visual standards, and execute company strategies to maximize profitability and drive sales.

Reporting to the District Manager, you will coach associates, manage daily operations, and foster brand loyalty while maintaining a customer-first mindset and strong financial discipline.

Qualifications

• At least 2 years in a customer-facing sales setting.
• Confident engaging customers to deliver elevated experience.
• Motivated by interacting with customers and athletic products.
• Adaptable in a rapidly changing omni-channel retail environment.
• Strong math and financial analysis skills.
• High ethics, values, integrity, and trust.
• Flexible availability, including nights, weekends, holidays.

Responsibilities

• Coach and motivate team to achieve top performance and customer experience.
• Execute standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
• Drive KPIs to maximize profitability.
• Enhance brand loyalty by empowering team to create personable experiences.
• Partner between customers, sales associates, leadership and corporate partners.
• Lead with clear and engaging communication and customer focus.
• Maintain visual directives and standards.
• Teach associates product knowledge and apply learnings to customer experience.

Skills

Leadership

Customer service

Problem solving

Analytical thinking

Ethics and integrity

Communication

Job description

Foot Locker is seeking a Store Manager in Towson, MD to lead a high-performing team and deliver exceptional in-store customer experiences. You will recruit, train, and coach staff, ensure visual standards, and execute company strategies to maximize profitability and drive sales.

Reporting to the District Manager, you will coach associates, manage daily operations, and foster brand loyalty while maintaining a customer-first mindset and strong financial discipline.