Store Manager: Lead Talent & Customer Experience

LVMH; Orland Park (IL); Sur place; USD 90 000 - 111 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k match

Paid time off

Career growth

Employee discount

Gratis product

Financial coaching

Mental health resources

Volunteer program

Résumé du poste

Sephora in Orland Park, IL, is seeking a Store Manager to be the heartbeat of the store, leading operations, coaching the team, and elevating the client experience. This on-site role requires guiding daily activities in a high-volume environment and delivering exceptional service to clients.

You will recruit and develop top talent, drive performance through feedback, and uphold Sephora standards while contributing to growth and store profitability. Availability includes evenings and weekends.

Qualifications

• Experience leading high-volume retail or hospitality teams.
• Proven ability to recruit, coach, and develop staff.
• Excellent communication and conflict-resolution skills.
• Willingness to work evenings, weekends, and holidays.

Responsabilités

• Lead store operations and client experience to deliver a seamless, elevated service.
• Inspire and coach a diverse team to exceed performance goals.
• Recruit, onboard, and cultivate top talent aligned with Sephora values.
• Provide timely feedback and mentorship for career development.
• Foster continuous learning through coaching and resources.
• Drive client satisfaction and loyalty through personalized experiences.
• Maintain operational excellence and brand standards daily.
• Optimize inventory and staffing to support growth.

Connaissances

Store leadership

Team development

Customer service

Communication

Description du poste

Sephora in Orland Park, IL, is seeking a Store Manager to be the heartbeat of the store, leading operations, coaching the team, and elevating the client experience. This on-site role requires guiding daily activities in a high-volume environment and delivering exceptional service to clients.

You will recruit and develop top talent, drive performance through feedback, and uphold Sephora standards while contributing to growth and store profitability. Availability includes evenings and weekends.