Store Manager

EXPRESS; Dearborn (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Express is seeking a Store Manager for Fairlane Town Center. Lead store operations, motivate the team, and deliver an exceptional customer experience aligned with the Express brand standards.

You will recruit, coach, and develop a high-performing team while optimizing sales, teamwork, and store performance to meet company KPIs.

Qualifications

• Experience building and leading high-performing store teams.
• Ability to coach, develop and retain talent to meet sales goals.
• Strong knowledge of customer engagement strategies and brand standards.

Responsibilities

• Attract, develop and retain top store talent.
• Coach, teach, and manage performance for all store associates.
• Lead the store to deliver consistent customer experiences and achieve key metrics.

Skills

Talent management

Coaching

Recruitment

Leadership

Customer engagement

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Fairlane Town Center

Responsibilities

Is the Store Manager role made for you? Learn more and consider applying today.

Express is seeking a Store Manager

The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Key Responsibilities

Talent - Attract, develop and retain top talent

• Support an environment which encourages an exceptionally high level of store morale
• Focus all store associates on creating an environment built on teamwork and a "one team" mentality
• Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
• Build a succession plan for all roles
• Identify and nurture the growth of high performing store associates
• Develop and maximize the success of store associates to achieve sales potential and customer experience
• Attract, recruit and hire all store associates

Customer and Associate Experience - Build a store environment that consistently delivers exceptional customer experiences

• Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
• Create a culture of proactive customer engagement
• Display expert knowledge of product, company policies, promotions, loyalty programs and lead