Store Manager: Lead Sales, Teams & Customer Experience

Citi Trends; Buffalo (NY); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

401(k) plan

Paid training

Job summary

Citi Trends is seeking a Store Manager in Buffalo, NY to lead daily operations, drive sales, and deliver an exceptional customer experience. You will coach a high-performing team, manage payroll, shrink, inventory, and merchandising while upholding company standards.

The role requires 3-5 years of store leadership experience, strong communication and organizational skills, and the ability to work nights and weekends in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of experience as a Store Manager or equivalent retail leadership role.
• 5-7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Address customer concerns professionally and promptly while ensuring compliance with policies and procedures

Skills

Store leadership

People management

Communication skills

Time management

Flexibility in schedule

Education

High school diploma or equivalent

Job description

Citi Trends is seeking a Store Manager in Buffalo, NY to lead daily operations, drive sales, and deliver an exceptional customer experience. You will coach a high-performing team, manage payroll, shrink, inventory, and merchandising while upholding company standards.

The role requires 3-5 years of store leadership experience, strong communication and organizational skills, and the ability to work nights and weekends in a fast-paced retail environment.