Store Manager: Lead Sales, Service & Team Growth

Boot Barn; Hillsboro (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Salary incentives

Merchandise discount

Paid time off

Medical insurance

401(k) plan

Flexible schedules

Growth opportunities

Job summary

The Boot Barn Store Manager leads a team to deliver exceptional customer service, drive sales goals, and optimize staffing and expenses. This role models Boot Barn’s mission and builds a culture that partners with District leadership to achieve results.

Responsibilities include coaching associates, maintaining product knowledge across categories, reviewing trends, ensuring visual standards, and engaging the local community to grow the business.

Qualifications

• Associate's Degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Up to 15% travel to support local stores, as needed.

Responsibilities

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add-ons.
• Assess and communicate localized customers' needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines. Additionally, ensure all store partners are educated/trained on these guidelines.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
• Ensure the store leadership team understands and embraces their specific roles per the store's specific leadership matrix.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures and practices.
• Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.

Skills

Store management

Leadership

Customer service

Scheduling

Communication

Education

Associate's Degree or equivalent

Job description

The Boot Barn Store Manager leads a team to deliver exceptional customer service, drive sales goals, and optimize staffing and expenses. This role models Boot Barn’s mission and builds a culture that partners with District leadership to achieve results.

Responsibilities include coaching associates, maintaining product knowledge across categories, reviewing trends, ensuring visual standards, and engaging the local community to grow the business.