Store Manager: Lead a Fun, Customer-Focused Experience

Go Retail Group; Pearl (MS); On-site; USD 42,000 - 66,000; Full time

Job summary

Toys“R”Us Sawgrass Mills is seeking a Store Manager to lead our in-store team, drive sales targets and deliver a memorable customer experience. You will collaborate with Merchandising, Promotions, Events and Finance to plan daily operations, develop associates and uphold our Pillars of Play.

The role requires a BA/BS or Associate’s degree and proven retail management experience, with a flexible schedule including holidays, nights and weekends.

Qualifications

• BA/BS or Associate’s degree required.
• Minimum 2 years of experience in retail, hospitality or event execution management.
• Proven successful experience as a retail store manager with sales focus.
• Self-motivated, accountable, responsible and open to feedback.
• Knowledge in retail operations, sales, customer service, merchandising, inventory control, store budget preparation and loss prevention is preferred.
• Experience in behavioral coaching, conflict management, training and development is a plus.
• Proficient computer skills e.g.: Microsoft Office; POS experience preferred.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends.
• Ability to manage a sales floor by delegating tasks effectively; ensure stock and merchandising.
• Attention to detail; self-motivated and optimistic.

Responsibilities

• Inspire and motivate team by illustrating a clear vision of the Customer experience and the teamwork required to deliver that experience.
• Embrace new products with a positive attitude and develop a store culture of excitement, enthusiasm and knowledge of our products.
• Coach team members in anticipating customer needs, encouraging purchase and in creating a store atmosphere that is fun.
• Cultivate a strong partnership with the visual merchandising team and flawlessly execute merchandising standards and marketing strategies.
• Recruit, hire, train and retain an Associate team capable of delivering sales targets while maintaining a cheerful, stimulating environment.
• Provide and communicate clear expectations of Toys“R”Us standards including Customer experience, Visual Merchandising and Operational execution.
• Develop a store culture of continuous growth and accountability and encourage personal development by holding Associates accountable for customer-centric selling behaviors and for individual sales contributions.
• Deliver training and constructive feedback in a timely manner; deliver mid-year and annual reviews for all employees.
• Build team morale by celebrating successes.
• Establish strategic plans to generate sales and drive KPI improvements; analyze KPIs to make real-time business decisions.
• Assess Event ROI and collaborate with Home Office on in-store events; link customer experience to sales goals.

Skills

Retail store management

Sales‑focused leadership

Communication

Training and development

Operational planning

Education

BA, BS or Associate’s degree

Tools

POS experience

Microsoft Office

Job description

Toys“R”Us Sawgrass Mills is seeking a Store Manager to lead our in-store team, drive sales targets and deliver a memorable customer experience. You will collaborate with Merchandising, Promotions, Events and Finance to plan daily operations, develop associates and uphold our Pillars of Play.

The role requires a BA/BS or Associate’s degree and proven retail management experience, with a flexible schedule including holidays, nights and weekends.