Store Manager, Joss & Main

Wayfair; Burlington (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Employee discount on Wayfair.com

Paid time off and parental leave

Full medical, dental, vision benefits

401k with matching

Job summary

Wayfair is seeking an experienced Store Manager for our Joss & Main specialty retail store. You will lead a visually inspiring showroom, connect customers with the perfect pieces, and deliver best-in-class services.

You will grow revenue, coach teams, and build customer relationships while maintaining operations, inventory, and visual merchandising standards. This role offers growth and a dynamic, fast-paced environment.

Qualifications

• 5+ years of management experience in a specialty retail and/or multi-unit retail environment.
• Strong salesmanship, relationship building, and communication skills to build genuine connections with clients, teammates, and internal partners.
• Exceptional analytical, problem-solving and decision-making skills.
• Proven ability to motivate, influence and inspire teams.
• Availability to work evenings, weekends, and holidays as business needs evolve.
• Experience with Google Cloud G Suite, including Docs, Sheets, Slides, and Forms preferred.
• Ability to operate or to quickly learn the store's POS register system.

Responsibilities

• Grow store revenue and exceed targets through best in class salesmanship and maintaining a high bar for the team.
• Lead by example as a "player coach" to drive performance, engagement, and accountability.
• Create brand awareness through community outreach, in-store events, and local partnerships.
• Develop high-potential associates through coaching and recruiting.
• Maintain leadership presence through floor management and resource allocation for sales, operations, and product knowledge.
• Manage store operations, inventory levels, and visual merchandising standards.
• Use sales analytics tools to drive profitability and growth for the brand.
• Develop and deliver a long-term plan for growth and profitability in the market.
• Suggest process improvements to achieve operational excellence.
• Monitor competition and retail evolution to deliver results.

Skills

Retail leadership

Salesmanship

Communication

Analytical thinking

Team motivation

Brand ambassador

Customer service

Inventory management

Tools

POS system

Google Cloud G Suite (Docs/Sheets/Slides/Forms)

Job description

Come join the team that is reinventing home! Wayfair is hiring an experienced, motivated leader for our Specialty retail store, Joss & Main! As the Store Manager, you are an essential player in Wayfair’s retail growth trajectory, responsible for creating a visually inspiring, energetic showroom to connect customers with the perfect pieces and best in class services to make designing their home easy and fun. If you are passionate about building genuine customer connections, curating visually stunning spaces, and leading highly motivated teams, this may be the perfect next step in your career for rapid growth and constant learning.

What You’ll Do

• You are responsible for your store’s financial health and profitability, focused on growing revenue and exceeding targets through best in class salesmanship and maintaining a high bar for your team.
• You’ll support your team in setting and achieving KPI goals, embodying a “player coach” mentality to lead by example and driving a culture of high performance, engagement, and accountability
• As an authentic brand ambassador for the Wayfair family, create brand awareness and excitement beyond the four walls through community outreach, in-store events, and local business partnerships
• Develop a deep bench of high potential associates through effective performance management, coaching, and recruiting efforts
• Maintain leadership presence through effective floor management and resource allocation, motivating all associates in sales, operations, and product knowledge by providing resources and direct support.
• Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Develop, lead, and deliver a long-term sustainable plan for growth and profitability in the market.
• Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
• Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.

What You’ll Need

• 5+ years of management experience in a specialty retail and/or multi‑unit retail business environment. Interior design, furniture, or home goods experience preferred.
• Strong salesmanship, relationship building, and communication skills to build genuine connections with clients, teammates, and internal partners.
• Exceptional analytical, problem‑solving and decision‑making skills.
• Proven ability to motivate, influence and inspire teams.
• Track record of thriving in a fast paced and changing environment.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and Forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.
• Availability to work evenings, weekends, and holidays as business needs evolve.

Employee Perks

• Joss & Main is one of the many brands of Wayfair, so as an employee, you will receive an employee discount on Wayfair.com
• Begin accruing paid time off immediately
• Paid and unpaid parental leave that supports your family
• Full medical, dental, vision - available on your FIRST DAY
• Matching 401k
• Employee discounts through Wayfair's Benefit Hub
• Competitive compensation including quarterly and annual bonuses

Essential Functions

• On-site presence at a physical location
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn the stores point‑of‑sale system
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry‑leading technology and creative problem‑solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk‑takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well‑positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].