Full Time Design Advisor- Joss & Main (A Wayfair Specialty Retail Brand)

Wayfair; Burlington (MA); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Employee discount

PTO

401(k) match

Parental leave

Career growth

Job summary

Wayfair is hiring a Retail Interior Design Consultant to bring clients’ visions to life both in-store and virtually across the country. You’ll combine interior design expertise with omni-channel salesmanship, guiding furniture selections from room layouts to finishes while building lasting relationships with customers.

This full-time role requires 30–40 hours weekly with evening and weekend availability, 2 days off, and a base pay of $24.50 per hour plus bonus potential.

Qualifications

• 2+ years in interior design, architecture, or graphic design.
• Bachelor’s degree or design-related education is a plus.
• Experience with design tools and selling in a retail setting.

Responsibilities

• Own in-store customer pipeline and blend showroom with digital leads.
• Lead virtual and in-person design consultations to capture client needs.
• Create 2D/3D views, mood boards, and persuasive presentations.
• Guide customers from discovery to purchase and beyond.
• Balance showroom duties with digital workstreams and team collaboration.
• Drive sales by turning design concepts into actionable plans.

Skills

Interior design

Sales experience

AI/Tech aptitude

Communication

Time management

Education

Bachelor's degree in design

Tools

AutoCAD

SketchUp

Revit

DesignFiles

Salesforce

Job description

Retail Interior Design Consultant

Role Overview

This is a FULL TIME Retail position. You will be required to work a range of 30-40 hours per week, with 2 guaranteed days off per week. Evening and weekend availability is a must for this role.

The base pay for this position is $24.50 per hour plus bonus potential.

At Joss & Main, we believe everyone deserves a home they love, and as a Design Advisor, you’ll help make that happen.

You will be a trusted design professional for our clients, guiding them both in your store and virtually across the country through furniture selections to full-room transformations. Using your interior design expertise, trend awareness, and omni-channel salesmanship, you’ll help bring their vision to life. This role blends creativity, sales acumen, and strategy, giving you the tools to inspire and the autonomy to deliver results. From room layouts to fabric swatches, your design solutions will reflect each customer’s unique style, budget, and needs. You’ll drive client relationships from discovery to purchase and beyond.

We’re not just a store, we’re a community of creators and doers. At Joss & Main, you’ll join a team that aims high, cheers each other on, and knows that building beautiful homes should also be fun.

What Does a Retail Design Consultant Do?

• In-Store Customer Ownership: Act as the dedicated in-store owner for your customer pipeline, seamlessly blending high-potential in-store opportunities with digital design leads. You will actively manage remote workstreams with high-touch communication while maximizing physical showroom traffic using expert salesmanship.
• Be the Customer’s Trusted Advisor: Greet, listen, and learn. You’ll lead virtual and in-person design consultations that feel more like conversations, getting to know a customer’s style, needs, and how they really live. Whether it’s a growing family, a new pet, or a dream remodel, you’ll help it all come together beautifully.
• Leverage AI & Tech: Build out 2D/3D room views, mood boards, and persuasive presentations using design software and AI-driven tools to provide rapid, high-quality visual solutions.
• Turn Vision Into Reality: Create stunning, functional spaces using color theory, spatial planning, and textiles to build cohesive, shoppable plans. Walk customers through fabric swatches, finishes, and product choices with confidence and clarity.
• Maintain Showroom Excellence: Balance essential in-person duties with digital workstreams, including sales floor coverage, team collaboration, and assisting with floor sets or replenishment.
• Drive Sales with Style: Every interaction is an opportunity to build trust, grow your pipeline, and inspire customers to invest in beautiful, functional spaces. You'll actively seek out new customer needs and opportunities, and turn design dreams into completed sales.

You’ll Thrive In This Role If You Have

• Design Know-How: At least 2 years of experience in interior design, architecture, or graphic design, with a solid grasp of spatial planning, color theory, and style trends. A bachelor’s degree or equivalent design-related education is a plus.
• Strong Salesmanship: 2+ years of sales experience (ideally with higher price-point products), with a proven ability to build trust and close sales across face-to-face, phone, and digital platforms.
• AI & Tech Aptitude: A self-starter mindset with comfort using design tools (AutoCAD, SketchUp, Revit, DesignFiles), POS systems, CRM platforms like Salesforce, and familiarity with using AI for design efficiency.
• A Hustle Mindset: You thrive in a fast-paced retail setting and know how to prioritize like a pro: safeguarding time for your virtual customer follow-ups while eagerly jumping in to help on the floor.
• Great People & Team Skills: You are a strong communicator who shines in a collaborative environment, loves sharing design tips, and easily builds trust with customers from all walks of life.

Physical & Environmental Requirements

• Mobility Requirement: A valid driver's license is required for potential in-home design visits.
• Physical Demands: While performing the duties of this job, you will be frequently required to stand, walk, talk, hear, and reach with hands and arms. You will be frequently required to handle, feel, stoop, kneel, crouch, or crawl, and occasionally required to sit, regularly climb, or balance.
• Flexibility: Open availability, including evenings, weekends, and holidays to meet customers exactly when they are ready to design.
• Lifting Requirements: Ability to regularly, frequently, or occasionally lift and/or move up to 50 lbs.
• Vision Requirements: Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Working Environment: Exposure to varying temperature conditions, occasional noise/physical retail activity, and minimal exposure to workplace hazards.

Benefits & Perks

• Competitive Pay + Quarterly Bonuses: Starting at $24.50/hour plus substantial, uncapped quarterly bonuses tied directly to your design performance.
• Immediate Health Benefits: Comprehensive medical, dental, and vision insurance coverage starting on Day 1.
• Generous Employee Discount: Enjoy a 30%+ discount across the Wayfair e-commerce platform and brand families, plus 10% off at our in-store restaurant.
• Time to Recharge: Start accruing paid time off (PTO) immediately because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your financial future.
• Parental Leave Options: Paid and unpaid leave plans designed to support your growing family.
• Career Growth: Continuous access to professional development trackways and advancement opportunities across the brand.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].