Store Manager - Jewelry Retail Leader & Customer Experience

Signet Jewelers; North Attleborough (MA); On-site; USD 50,000 - 85,000; Full time

Job summary

Kay Jewelers is seeking a Store Manager to lead a single store, driving sales, profitability, and customer satisfaction while coaching a team and maintaining the brand image. Reporting to the District Manager, you will guide daily operations and ensure a best-in-class customer experience.

This leadership role focuses on People First culture, development of life-time relationships with customers, and strong execution of store visuals and programs across the district.

Qualifications

• Minimum 2 years of college completed.
• At least 3 years of retail sales experience, or 2 years retail sales plus 1 year retail management experience.
• Diamond Council of America (DCA) certification preferred.
• Bilingual skills are a plus.

Responsibilities

• Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, and brand representation.
• Coach and develop store staff to improve performance and engagement.
• Ensure exceptional customer service and a best-in-class customer experience.
• Monitor inventory, scheduling, and visual merchandising to maximize results.
• Communicate performance expectations and align with corporate initiatives.
• Maintain professional store environment and comply with company policies.

Skills

Advanced Communication

MS Office

Interpersonal skills

Training skills

Presentation skills

Problem solving

Organizational skills

Independent work

Customer relations

Education

Two years of college

Job description

Kay Jewelers is seeking a Store Manager to lead a single store, driving sales, profitability, and customer satisfaction while coaching a team and maintaining the brand image. Reporting to the District Manager, you will guide daily operations and ensure a best-in-class customer experience.

This leadership role focuses on People First culture, development of life-time relationships with customers, and strong execution of store visuals and programs across the district.