Store Manager- Jersey Gardens Mall

H & M Hennes & Mauritz Gruppe; Elizabeth (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Store Manager to lead a dynamic team and enhance the customer experience. In this pivotal role, you will ensure high visual and commercial standards while fostering an inclusive culture. Your responsibilities will include analyzing sales data, managing staff schedules, and identifying commercial opportunities. This position offers a unique chance to make a significant impact in a fast-paced retail environment, where your leadership and analytical skills will drive success. Join a company that values diversity and supports your growth with comprehensive benefits and career development opportunities.

Benefits

Employee Discounts

Health Coverage

Wellness Programs

Retirement Plans

Paid Leave

Community Service Days

Qualifications

• Strong leadership skills with experience in retail management.
• Ability to analyze sales and create plans to optimize profits.

Responsibilities

• Manage the omni customer experience and visual presentation.
• Analyze sales, set goals, and create plans to meet targets.
• Lead and develop the store team to excel in performance.

Skills

Leadership

Analytical Skills

Retail Management

Customer Service

Team Development

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

About the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial standards according to the store format location and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You’ll analyze sales and follow up on results, creating plans to optimize profits.

A Day in the Life
Working at H&M means no two days are ever the same, but typical responsibilities include:

• Managing the omni customer experience, visual presentation, and commercial standards according to guidelines
• Representing the H&M brand positively during customer interactions
• Analyzing sales, setting goals, and creating plans to meet targets
• Providing personal customer service and guiding customers through fashion stories
• Promoting customer loyalty and sustainability initiatives
• Planning staff schedules aligned with sales goals
• Ensuring routines in fitting rooms and checkout are followed
• Identifying commercial opportunities and maintaining competitor awareness
• Managing store maintenance cost-effectively
• Handling administrative routines for people and operations

Fashion & Trend Awareness

• Staying updated on fashion trends, styles, brands, competitors, and influencers
• Ensuring the team provides product and fashion knowledge to customers
• Understanding the local area, customer base, and market trends

Team & Development

• Talent and performance management: recruiting, onboarding, upskilling, developing
• Conducting performance evaluations and succession planning
• Sharing knowledge and fostering collaboration with the leadership team
• Planning and scheduling team activities
• Communicating regularly to motivate and inspire staff
• Ensuring procedures, routines, security, and legal requirements are followed
• Participating in onboarding, training, and development programs

Retail Operations/Visual & Commercial Execution

• Maintaining a clean and organized sales floor and back of house
• Ensuring high-quality visual presentation and garment care
• Managing stock levels and providing input on allocation
• Supporting daily opening and closing routines
• Overseeing garment cycle, fitting room routines, and in-store tech tools
• Maintaining price signs and store signage according to standards
• Keeping BOH areas tidy and informative

Qualifications

Who You Are

• A strong leader who enjoys responsibility and team development
• Confident in coaching, development, communication, and analytical skills
• Relevant leadership experience in retail management
• Experience in retail operations and collaboration with teams

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Being part of a values-driven organization with a strong culture
• Access to resource groups and global career opportunities
• Comprehensive benefits and wellbeing support
• Employee discount and development programs

Additional Information

Compensation: expected base salary range is xx-xx annually

EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt in top volume locations)

This job highlights key responsibilities and may include additional duties at the company's discretion. Compensation ranges are estimates and may vary depending on qualifications and future adjustments.

We are committed to accessibility and reasonable accommodations. Contact us at https://hm.ethicspoint.com for assistance.

Our benefits include staff discounts, health coverage, wellness programs, retirement plans, paid leave, and community service days. Additional local benefits may apply.

Inclusion & Diversity:

We foster inclusive, diverse, and equitable workplaces, considering all diversity dimensions in our recruitment. We aim for a fair process and kindly ask applicants not to include cover letters to reduce bias.

Company Description:

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression. We support your growth, responsibilities, and aspirations, fostering a culture of inclusion and belonging.