Store Manager - Irvine Spectrum

Lush North America; Irvine (CA); On-site; USD 69,000; Full time

Job summary

A leading company in the cosmetics industry is seeking a Store Manager to lead a dynamic team. This role emphasizes customer experience, team leadership, and operational excellence. The ideal candidate will have retail management experience and strong HR skills. Join a fun and inclusive environment where growth opportunities abound.

Benefits

50% discount on products

Opportunities for growth

Fun store atmosphere

Qualifications

• 3-5 years retail management experience required.
• Strong HR skills: hiring, scheduling, training.

Responsibilities

• Recruit and train management team.
• Manage budgets and sales targets.
• Ensure compliance with policies and procedures.

Skills

Communication

Analytical Thinking

Customer Service

Organizational Skills

Tools

Excel

Microsoft Suite

Job description

Position: Store Manager (40 hours weekly)

Salary: $68,300 annually

Interview Plan

Ever wondered what it’s like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount on all our products
• An unconventional retail structure supporting your entrepreneurial spirit
• Opportunities for growth, as Lush promotes from within

Store Manager

As a Lush Store Manager, you are a true leader embodying our core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You lead by example in customer interaction, team motivation, and business decision-making.

You will be responsible for:

• Recruiting and training your management team
• Training staff on brand, product, and service
• Managing budgets, sales targets, and creating a positive environment for staff and customers
• Assessing performance and seeking growth opportunities for yourself and your team

Responsibilities:

Sales & Customer Experience:

• Collaborate on plans to exceed sales goals and deliver an inclusive customer experience
• Educate staff and customers on our brand values and initiatives
• Increase product knowledge and make informed recommendations
• Develop and execute business plans aligned with company strategy

Team Leadership:

• Coach and develop staff, create development plans, and provide constructive feedback
• Promote diversity, equity, inclusion, and belonging (DEIB) initiatives
• Address performance concerns empathetically and create action plans for improvement
• Ensure a diverse and inclusive team through transparent recruitment and promotion practices

Operational Excellence:

• Ensure compliance with policies and procedures, including health and safety
• Manage stock, inventory, and merchandising to optimize KPIs and sales
• Oversee scheduling, time management, and payroll accuracy within budget

Qualifications:

Required:

• 3-5 years retail management experience
• Strong HR skills: hiring, scheduling, training, conflict resolution, performance management
• Excellent communication and listening skills
• Analytical, critical thinking, and troubleshooting skills
• Organizational and time management skills
• Customer service, supervisory, and sales skills
• Interest in skincare, natural beauty, and ethical business
• Flexibility to work holidays, evenings, and weekends

Preferred:

• Experience with consultation-based customer service
• Proven ability to develop and train staff
• Experience in cross-cultural collaboration and DEIB training
• Fluency in Spanish, French, or other languages
• Proficiency in Excel, Microsoft Suite, and adaptable to other systems

At Lush, we foster a culture of inclusion and respect, supporting equal opportunity employment for all applicants regardless of background or characteristics protected by law.