Bank Store Manager II: Lead Growth & Customer Experience

TD; Boston (MA); On-site; USD 97,000 - 146,000; Full time

Job summary

TD Bank is seeking a Store Manager II in Boston to lead a medium-sized store portfolio, drive deposits, loans, and a strong customer experience, and coach a store team to deliver legendary service while achieving shareholder value.

You will recruit, mentor, and manage performance, ensure risk controls, and collaborate with Specialists to deepen relationships and grow the store's business responsibly.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required.
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Notary License (preferred).

Responsibilities

• Leads, coaches and develops store teammates to create a consistent legendary customer experience.
• Coaches teammates to provide the best advice to TD Bank customers.
• Responsible for management of the overall team providing both leadership and guidance.
• Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.
• Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities.
• Manages the store budget to meet expense and revenue objectives.

Skills

Leadership

Communication

Analytical skills

Interpersonal skills

Customer service

Microsoft Office

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

Tools

Microsoft Office

Job description

TD Bank is seeking a Store Manager II in Boston to lead a medium-sized store portfolio, drive deposits, loans, and a strong customer experience, and coach a store team to deliver legendary service while achieving shareholder value.

You will recruit, mentor, and manage performance, ensure risk controls, and collaborate with Specialists to deepen relationships and grow the store's business responsibly.