Store Manager I - FT - Sumter

Palmetto Goodwill; Sumter (SC); On-site; USD 45,000 - 70,000; Full time

Job summary

Palmetto Goodwill in Sumter, SC seeks a Store Manager to lead a retail store and donation processing center, delivering SMILES customer service to customers and donors while maximizing sales and efficiency.

You will supervise store management, associates and volunteers, manage budgets, scheduling and safety compliance, and coordinate shipments and promotions. Flexible hours and occasional travel are required; Palmetto Goodwill is an equal opportunity employer.

Qualifications

• Provides SMILES customer service to ensure customers and donors receive prompt, courteous service.
• Directs subordinate staff to deliver SMILES customer service to all customers and donors.
• Maintains safety, security, and cash handling procedures as per SOPs.
• Manages store budget including sales, payroll and expenses to revenue.

Responsibilities

• Supervises store management team, staff, volunteers, and participants.
• Coordinates shipments, merchandise, and production scheduling adjustments as needed.
• Ensures merchandise is priced and displayed per standards and planograms.
• Implements seasonal promotions, store signage, and floor sets.

Skills

Customer service

Leadership

Budget management

Safety compliance

Job description

Manages and operates a retail store and donation processing center to provide exceptional customer service through the efficient management of store associates, donations, processing, stock rotation and sales. Properly maintains the appearance of the facility and merchandise to encourage shoppers in support of our mission related services.

Essential Duties and Responsibilities

• Provides SMILES customer service to ensure that customers and donors receive prompt, courteous service.
• Ensures subordinate staff are engaged in and providing SMILES customer service to all customers and donors.
• Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the District Manager, Loss Prevention and the Vice President of Donated Goods.
• Maintains the store budget to include sales, payroll and expense to revenue.
• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas.
• Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed.
• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits and secure building to ensure success of the operation.
• Occasional travel is required for business related activities.
• Must be able to respond to emergencies at any time as needed.
• Performs other job-related tasks as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the agency's policies and procedures. Directly supervises the store management team, store associates, program participants, volunteers and community service participants; performs work of subordinates as needed. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; maintaining a safe work environment; addressing complaints and resolving problems.

Location(s)

1028 Broad Street, South Carolina 29150 , United States

Requirements

Manages and operates a retail store and donation processing center to provide exceptional customer service through the efficient management of store associates, donations, processing, stock rotation and sales. Properly maintains the appearance of the facility and merchandise to encourage shoppers in support of our mission related services.

Essential Duties and Responsibilities

• Provides SMILES customer service to ensure that customers and donors receive prompt, courteous service.
• Ensures subordinate staff are engaged in and providing SMILES customer service to all customers and donors.
• Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the District Manager, Loss Prevention and the Vice President of Donated Goods.
• Maintains the store budget to include sales, payroll and expense to revenue.
• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas.
• Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed.
• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits and secure building to ensure success of the operation.
• Occasional travel is required for business related activities.
• Must be able to respond to emergencies at any time as needed.
• Performs other job-related tasks as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the agency's policies and procedures. Directly supervises the store management team, store associates, program participants, volunteers and community service participants; performs work of subordinates as needed. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; maintaining a safe work environment; addressing complaints and resolving problems.

Palmetto Goodwill is an equal opportunity employer and will not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other matter protected by law in the hiring of employees.