Store Manager I - FT - Sumter

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Sumter (SC); On-site; USD 35,000 - 52,000; Full time

Job summary

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) seeks a store operations supervisor to manage daily activities, oversee staff and volunteers, and ensure exceptional customer service. The role focuses on donations processing, merchandising, and meeting sales targets while maintaining safety and security standards.

The successful candidate will coordinate shipments, pricing, and promotions, and be available to open or close the retail location, with occasional travel for related

Qualifications

• Experience in retail or donation-processing environments.
• Ability to manage store operations, staff, and inventory.
• Aptitude for safety, security, and loss-prevention procedures.
• Strong customer service orientation.

Responsibilities

• Provide SMILES-based customer service to customers and donors.
• Lead and engage store staff to deliver consistent customer service.
• Maintain safety, security, and record-keeping per SOPs; report issues.
• Manage store budget including sales, payroll, and expenses.
• Verify merchandise quality and pricing to hit quotas.
• Coordinate shipments, transportation, and planograms.
• Open/close store and handle deposits; respond to emergencies.

Skills

Customer service

Staff supervision

Safety compliance

Merchandise planning

Job description

Manages and operates a retail store and donation processing center to provide exceptional customer service through the efficient management of store associates, donations, processing, stock rotation and sales. Properly maintains the appearance of the facility and merchandise to encourage shoppers in support of our mission related services.

Essential Duties and Responsibilities

• Provides SMILES customer service to ensure that customers and donors receive prompt, courteous service.
• Ensures subordinate staff are engaged in and providing SMILES customer service to all customers and donors.
• Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the District Manager, Loss Prevention and the Vice President of Donated Goods.
• Maintains the store budget to include sales, payroll and expense to revenue.
• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas.
• Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed.
• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits and secure building to ensure success of the operation.
• Occasional travel is required for business related activities.
• Must be able to respond to emergencies at any time as needed.
• Performs other job-related tasks as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the agency's policies and procedures. Directly supervises the store management team, store associates, program participants, volunteers and community service participants; performs work of subordinates as needed. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; maintaining a safe work environment; addressing complaints and resolving problems.