475 - Store Manager I - FT - Sangaree

Palmetto Goodwill; Summerville (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Palmetto Goodwill seeks an experienced store manager to oversee retail operations, donations processing, and team performance. You will drive sales, ensure stock integrity, and maintain a safe, welcoming environment for customers and donors at a busy Summerville location.

Responsibilities include supervising staff, enforcing procedures, coordinating shipments, and supporting a positive workplace culture aligned with the organization's mission.

Qualifications

• Two years of retail management experience with emphasis on customer service.
• Associate degree or equivalent in Business or related field.

Responsibilities

• Manage store operations and staff to meet sales targets.
• Maintain safety, security, and loss prevention procedures.
• Coordinate shipments, pricing, and floor sets.
• Ensure excellent customer service to donors and customers.

Skills

Retail management

Customer service

Team leadership

Sales forecasting

Education

Associate degree

Tools

POS register

MS Office (Outlook, Excel)

Job description

Summary

Manages and operates a retail store and donation processing center to provide exceptional customer
service through the efficient management of store associates, donations, processing, stock rotation and
sales. Properly maintains the appearance of the facility and merchandise to encourage shoppers in support
of our mission related services.

Essential Duties and Responsibilities

• Provides SMILES customer service to ensure that customers and donors receive prompt, courteous service.
• Ensures subordinate staff are engaged in and providing SMILES customer service to all customers and donors.
• Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the District Manager, Loss Prevention and the Vice President of Donated Goods.
• Maintains the store budget to include sales, payroll and expense to revenue.
• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas.
• Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed.
• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits and secure building to ensure success of the operation.
• Occasional travel is required for business related activities.
• Must be able to respond to emergencies at any time as needed.
• Performs other job-related tasks as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the agency's policies and procedures. Directly supervises the store management team, store associates, program participants, volunteers and community service participants; performs work of subordinates as needed. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; maintaining a safe work environment; addressing complaints and resolving problems.

Location(s)

1817 North Main StreetUS 17-A, South Carolina 29483 , United States

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Ability to read, analyze, and interpret general business periodicals, professional journals, or sales reports.

Ability to write reports. Ability to effectively present information and respond to questions from customers, managers, and employees using tact, courtesy and cooperativeness.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio and percent. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to deal with a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity and initiative.

Ability to exercise discretion while managing confidential information.

Ability to operate a POS register. Must have experience and sound working knowledge of fax machines/scanners, material handling equipment and computers to include: Microsoft Office programs (Outlook, Office, Excel), data-based programs and internet.

Must be able to obtain and maintain Forklift/Stacker and CPR/First Aid certifications.

Must maintain a valid driver's license, access to reliable transportation at all times and automobile insurance acceptable to Goodwill's liability insurance provider.

Education and Experience

Associate's degree (A.A.) or equivalent from a two-year college or technical school in Business or related field and two years of retail management experience with an emphasis on Customer Service; or equivalent combination of education and experience.

Physical Demands

While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb or balance, or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or lift and/or move over 50 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception.

Work Environment

While performing the duties of this job, the employee occasionally works in adverse weather conditions. Employee may be exposed to dust, odors, extreme cold or heat. The noise level in the work environment is usually moderate.

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Palmetto Goodwill is an equal opportunity employer and will not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other matter protected by law in the hiring of employees.

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