Store Manager I

U.S. Cellular; Belmont (NH); On-site; USD 41,000 - 67,000; Full time

Job summary

An established industry player seeks a dynamic Store Manager I to lead a team of retail professionals in delivering exceptional customer service and achieving sales goals. This role involves coaching and developing team members, ensuring operational excellence, and promoting a high-performance culture. You will have the opportunity to make a significant impact by fostering customer advocacy and driving the success of the store. If you are passionate about leadership and retail, this position offers a rewarding career path with a focus on personal and professional growth.

Benefits

Healthcare Benefits

401(k) Plan with Company Match

Paid Parental Leave

Education Assistance

Paid Vacation Days

Paid Sick Days

Short and Long Term Disability Coverage

Paid National Holidays

Floating Holiday

Qualifications

• Two years of sales management experience required.
• Experience in coaching and leading teams in retail sales.

Responsibilities

• Lead a team to achieve sales goals and customer satisfaction.
• Train and develop associates for optimal performance.

Skills

Sales Management

Team Leadership

Customer Service

Coaching

Performance Evaluation

Sales Techniques

Communication Skills

Flexible Scheduling

Education

High School Diploma or GED

Bachelor's Degree (Preferred)

Tools

Point of Sale (POS) Systems

Microsoft Windows Applications

Job description

Description - External

Store Manager I is responsible for delivering outstanding customer service, achieving operating objectives, sales, and financial goals according to company standards, policies, and procedures. Leads team of retail professionals to execute on the vision and strategy for the organization. Manages, develops, and leads a team with direct report responsibility including Retail Wireless Consultants and / or Assistant Manager.

• Leads associates to achieve superior results, customer advocacy, and a high-performance culture.


• Provides clear expectations with team giving timely feedback, evaluating performance, and seeking continuous improvement.


• Achieves sales goals by planning, teaching, motivating, mentoring and providing feedback to associates.


• Meets sales targets by promoting UScellular products and services to new and existing customers.


• Maintains store performance through coaching and accountability by planning, monitoring, and observing individual and team performance.


• Teaches sales team in selling tools and techniques including prospecting customers, qualifying needs, problem solving, and sales process practices.


• Oversees daily operational processes within the retail store according to company guidelines.


• Selects, trains, and develops team ensuring they are fully equipped with the tools, information, knowledge, skills and business.


• Promotes customer advocacy through meeting the needs of new and existing customers creating positive customer engagement.


• Identifies associates with advancement potential and provides ongoing development to build skills and capabilities, supporting UScellular's leadership pipeline.


• Oversees and ensures successful onboarding for newly hired associates.


• Ensures store scheduling and allocation of store resources ensuring optimum customer service.


• Safeguards and monitors loss prevention procedures to minimize shrinkage.


• Leads marketing efforts in representing UScellular through community involvement and promoting the brand.


• Ensures all associates' compliance with company policies, procedures, and required trainings.


• Attends all required UScellular training programs. Assists with and lead training as needed.


• Performs other duties as assigned.

Qualifications - External

• High school diploma or state equivalency certification (GED).


• At least two years' sales management experience.


• One or more years leadership or management experience.


• Prior experience in building, motivating, and leading teams.


• Experience in coaching, organizing, planning work assignments and delegating duties.


• Flexible in working a schedule including regular nights, weekends, and holidays.


• Experience leading in a fast-paced retail sales environment.


• Proficient in manage multiple priorities and deadlines.


• Excellent written, verbal, and interpersonal communications skills.


• Working knowledge of Microsoft Windows applications.

PREFERRED QUALIFICATIONS

• Bachelor's Degree.


• Wireless and/or retail sales management experience.


• Familiar with various mobile software applications and operating systems (Android, Apple).


• Prior experience networking with the local community and supporting small business customers.


• Experience with Point of Sale (POS) systems.


• Experience with computerized pricing and inventory control systems.

Salary Range $41000 - $66834 / yearly base, plus uncapped monthly bonus target of $1916.00

Associates have access to healthcare benefits (medical, dental and vision), retirement plans (a 401(k) plan with company match and a pension plan funded by the company), Paid Parental Leave (6 weeks after 6 months of employment), Basic Life Insurance (if eligibility requirements are met), Education Assistance (after 3 months of employment), paid Vacation Days (15 days accrued per year for full-time/6 days accrued per year for part-time), paid Sick/Care-Giver Days (6 days accrued per year), and seven paid national holidays and one floating holiday, among others. Short Term Disability (after 6 months of employment) and Long Term Disability (180 day waiting period) coverage is also available for full-time associates. Associates Scheduled to work under twenty hours per week or for a limited term are eligible for medical plans and retirement plans (a 401(k) plan with company match and a pension plan funded by the company).

https://cdn.phenompeople.com/CareerConnectResources/USCEUS/documents/USCC_PR_D192670_Benefits-Flyer_WORK41-1673448452635.pdf

External EOE Selector

UScellular is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.