Store Manager - Growth & Customer Experience Lead

Total Wine & More; Brentwood (MD); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k)

Discounts

Tuition assistance

Career development

Job summary

Total Wine & More is seeking a Store Manager in Brentwood, MD to lead store operations, drive sales, and develop a high-performing team. You will oversee payroll, inventory, merchandising and customer service to maximize profitability while ensuring compliance with alcohol regulations.

As the leader, you will recruit and train staff, manage performance, build vendor relationships, and maintain a safe, welcoming store environment.

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• 4–6 years of work experience, 5+ years in a managerial or supervisory role in retail.
• Experience leading, developing and motivating a sales-focused team; big box experience preferred.
• Experience managing overall financial performance.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Drive sales and deliver against key performance metrics.
• Recruit, train, and manage store team with development and disciplinary action.
• Manage day-to-day operations, including payroll, inventory, merchandising and shrink.
• Deliver outstanding customer service by leading by example.
• Maintain vendor relationships to support store objectives.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.

Skills

Leadership

Customer service

Financial acumen

POS systems

Inventory management

Education

Bachelor’s degree preferred

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Store Manager in Brentwood, MD to lead store operations, drive sales, and develop a high-performing team. You will oversee payroll, inventory, merchandising and customer service to maximize profitability while ensuring compliance with alcohol regulations.

As the leader, you will recruit and train staff, manage performance, build vendor relationships, and maintain a safe, welcoming store environment.