Store Manager: Gaming Retail Leader & Guest Experience

GameStop; Missouri; On-site; USD 45,000 - 70,000; Full time

Job summary

GameStop in Missouri is seeking a Store Manager to lead operations, drive sales, and deliver outstanding guest experiences. You will oversee a retail team, manage scheduling and payroll, ensure compelling product presentation, and uphold company policies while meeting profit targets.

Responsibilities include recruiting and developing associates, maintaining store standards, processing transactions accurately, and promoting loyalty programs to grow guest loyalty and repeat business.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• Manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service: greet guests, respond quickly and courteously, assist with gaming needs, promote promotions, and thank guests.
• Support the total shopping environment, including visual and operational elements and current sales initiatives.
• Process guest purchases/returns using POS accurately and politely.
• Respond to guest questions in person or by phone; use standard greeting.
• Promote GameStop’s guest benefits, e.g., reservations, trade-ins, and Pro Rewards.
• Recruit, interview, hire, develop, and retain high-performing associates.
• Ensure onboarding, training, and compliance training prior to opening/closing shifts.
• Communicate with store staff and District Manager to implement initiatives; train staff on policies and procedures.
• Schedule associates, manage breaks, and ensure adequate staffing.
• Approve payroll and paid time off; ensure time entries are correct.
• Provide feedback and performance recognition; document in HR system.
• Maintain clean, organized store and proper merchandising.
• Fulfill Omni-Channel orders daily.
• Lead team to achieve sales, profit, and shrink goals and perform admin duties.
• Count, balance, and reconcile daily transaction totals; manage cash and deposits.
• Verify shipments; record discrepancies; conduct inventories.
• Ensure safety and prepare for potential hazards; report injuries.
• Maintain records and ensure manuals are current.
• Adhere to all policies and code of conduct; maintain ethical responsibilities.

Skills

Guest service excellence

People management

Leadership

Communication skills

English proficiency

Team collaboration

Cash handling & POS

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

GameStop in Missouri is seeking a Store Manager to lead operations, drive sales, and deliver outstanding guest experiences. You will oversee a retail team, manage scheduling and payroll, ensure compelling product presentation, and uphold company policies while meeting profit targets.

Responsibilities include recruiting and developing associates, maintaining store standards, processing transactions accurately, and promoting loyalty programs to grow guest loyalty and repeat business.