Store Manager (FT)

Dal-Tile Corp.; St. Louis (MO); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Service Center Manager to drive product sales and enhance customer relationships. In this pivotal role, you will lead store operations, develop strategic plans, and ensure compliance with company policies. This position offers a chance to make a significant impact while fostering a collaborative environment. If you have a passion for sales, leadership, and customer service, this is an exciting opportunity to grow your career in a supportive and innovative workplace.

Benefits

401k Company Match

Employee Purchase Discount

Tuition Reimbursement

Qualifications

• 5+ years sales experience or a Bachelor's degree with 1+ years relevant experience.
• Minimum 2 years of management experience required.

Responsibilities

• Increase product sales and develop customer relationships.
• Manage store operations and personnel to meet company objectives.

Skills

Interpersonal Skills

Written Communication

Verbal Communication

Analytical Skills

Time Management

Organizational Skills

Leadership Skills

Multi-tasking

Education

High School Diploma

Bachelor's Degree in Business

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Dal-Tile is currently seeking an exceptional Sales Service Center Manager to join our TEAM! The SSC Manager will increase product sales within the assigned store coverage area, develop and retain effective working relationships with customers, and manage store operations and personnel.

Primary Objective:

Increases product sales within the assigned store coverage area in order to achieve company objectives. Develops and retains effective working relationships with customers to achieve and exceed sales goals, maximize market penetration, and margin potential. Manages store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.

Major Function and Scope:

• Achieves revenue, budget, and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Reviews market analyses to determine customer needs, price schedules, and discount rates.
• Advises customers on product selection, pricing, and sales volume, and continues to build customer relations.
• Meets with key customers to negotiate and close deals.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA), and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads, and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-trains on all areas of SSC operations: customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires, and manages SSC staff associates. Includes daily support and direction, as well as ongoing performance management and development.
• Ensures compliance with Human Resource policies, including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Experience and Knowledge Required:

• HS diploma and 5+ years relevant sales experience required OR;
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
• 4 years of prior selling experience.
• Prior customer service experience is a plus.
• Minimum 2 years of previous management experience.

Competencies:

• Strong interpersonal skills, excellent written and verbal communication skills.
• Analytical aptitude, time management, and organizational skills.
• Proven training, teamwork, and leadership skills.
• Ability to “multi-task.”
• Demonstrated follow-up and follow-through skills.
• Must be proficient in MS Word, Excel, and PowerPoint.
• Must be Dal-Tile certified to operate powered industrial trucks.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or listen. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. While performing the duties of this job, the associate is required to frequently lift 50 pounds

We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service!

Active military, transitioning service members, and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.