Assistant Store Manager

Kohl's; Collinsville (IL); On-site; USD 58,000 - 87,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to oversee store operations and merchandising. This role emphasizes delivering exceptional customer service while coaching and developing associates to achieve operational excellence. You will be responsible for maintaining product levels, ensuring compliance with merchandising standards, and driving sales and profitability. Join a dynamic team that values integrity, teamwork, and a customer-centric approach, and enjoy a comprehensive benefits package that supports your work-life balance and professional growth.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Employee Discount Programs

Parental Leave

Flexible Spending Accounts

Legal Assistance Benefits

Adoption Assistance Benefits

Qualifications

• Experience supervising teams or associates to achieve daily goals.
• Great verbal and written communication skills.

Responsibilities

• Ensure sound operational processes and drive accuracy.
• Lead execution of pricing activities and manage training for new hires.

Skills

Team Supervision

Customer Service

Decision Making

Problem Solving

Communication Skills

People Management

Education

High School Diploma

College Degree or Equivalent Experience

Job description

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About The Role

As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service and merchandising processes focused on consistent execution and efficiency. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.

About The Role

As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service and merchandising processes focused on consistent execution and efficiency. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.

What You’ll Do

• Ensure sound operational processes, including receiving and processing product, stockroom management and omni channel fulfillment
• Drive accuracy through completion of all required business directives such as merchandise disposition practices
• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell through and seasonal changes
• Lead efforts at point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Ensure that store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer
• Maintain appropriate levels of product on the sales floor by planning and directing floor remerchandising and replenishment as necessary, based on sell through and seasonal changes
• Direct, teach and train associates to accurately execute all company merchandising direction to brand standards in a timely manner
• Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently
• Support prevention of loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
• Manage the training processes for new hires, ensuring associates are skilled on process best practices, proper inventory procedures, productivity and merchandising standards, product knowledge and how to leverage Kohl’s tools and resources
  
  

All Manager Roles At Kohl’s Are Responsible For

• Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Modeling, enforcing and providing direction and guidance to associates
• Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues
• Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands
• Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results
• Managing talent, including hiring, training, developing, and supervising
• Accomplishing multiple tasks within established timeframes
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies and ensuring the safety of associates and customers
• Other responsibilities as assigned
  
  

Required

What Skills You Have

• Must be 18 years of age or older
• Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals and performance management
• Great verbal/written communication and interpersonal skills
• Excellent decision-making and problem-solving skills to make quick decisions
• Strong people management skills and ability to develop talent
• Flexible availability, including days, nights, weekends and holidays
  
  

Preferred

• Experience working in a retail environment, preferably in a managerial position
• College degree OR equivalent combination of education and 2 years experience in retail or similar industry
  
  

Pay Range: $58,000.00 - $87,000.00

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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