Store Manager - Fast-Paced Coffee Brand | Leadership

GPM Investments, LLC; Kingsport (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

401(k) with match

Sign-on bonus $1,500

Medical, vision, dental insurance

Job summary

GPM Investments, LLC is seeking a proactive Dunkin' Store Manager to lead daily store operations, drive excellence in customer service, and develop a high-performing team. You will oversee inventory, scheduling, budgeting, and promotions while maintaining safety and quality standards.

The role emphasizes leadership, community engagement, and achieving store performance goals in a fast-paced Dunkin’ environment. Franchise ownership governs employment terms and wage structures.

Qualifications

• Must be 21+ years old.
• 2+ years in a food service/retail environment (desirable).
• Valid driver’s license and access to a vehicle with insurance.
• Ability to pass a background check and drug test.
• Flexibility to work various shifts.
• Strong interpersonal and leadership skills.
• Judgment, tact, and diplomacy to resolve conflicts.
• Intermediate PC skills – basic word processing and spreadsheet use.

Responsibilities

• Oversee daily store operations and ensure high standards of customer service.
• Lead store team including assistant managers, shift leaders, and crew members; drive development.
• Monitor food costs, sanitation, safety, and product prep to maintain quality.
• Manage inventory, orders, promotions, and display adherence to brand standards.
• Handle cash management, scheduling, and budgeting to optimize operations.
• Conduct regular performance reviews and motivate staff to achieve targets.
• Collaborate with area managers and lead store meetings on initiatives.
• Engage customers to gather feedback and ensure an outstanding experience.

Skills

Leadership

Customer service

Team management

Interpersonal skills

Conflict resolution

Communication

Problem solving

PC skills

Job description

GPM Investments, LLC is seeking a proactive Dunkin' Store Manager to lead daily store operations, drive excellence in customer service, and develop a high-performing team. You will oversee inventory, scheduling, budgeting, and promotions while maintaining safety and quality standards.

The role emphasizes leadership, community engagement, and achieving store performance goals in a fast-paced Dunkin’ environment. Franchise ownership governs employment terms and wage structures.