Store Manager: Fan-Driven Retail Leadership

T E C Industrial Inc; Richmond Heights (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Retirement plan

Disability insurance

Paid Time Off

Employee discount

Career development

Early Wage Access

Bonus potential

Job summary

Lids Sports Group in Richmond Heights, MO seeks a Store Manager to lead all aspects of a high-volume licensed sports retail store. You’ll coach a team, optimize sales, and ensure outstanding customer service while upholding Lids standards.

This role requires hands-on supervision of daily operations, hiring, training, scheduling, inventory, loss prevention, and delivering a best-in-class shopping experience.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Responsibilities

• Manage store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Lead selling strategy to achieve KPIs and deliver exceptional customer service.

Skills

Sales results

Supervisory skills

Interpersonal skills

Independent work

Overnight travel

Attendance

Job description

Lids Sports Group in Richmond Heights, MO seeks a Store Manager to lead all aspects of a high-volume licensed sports retail store. You’ll coach a team, optimize sales, and ensure outstanding customer service while upholding Lids standards.

This role requires hands-on supervision of daily operations, hiring, training, scheduling, inventory, loss prevention, and delivering a best-in-class shopping experience.