Store Manager: Elevate Customer Experience & Growth

White House Black Market; Oklahoma City (OK); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Optional medical, dental, and vision.

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

White House Black Market in Oklahoma City is seeking a Store Manager to lead the team, build community connections, and shape a seamless customer experience. This role drives store performance while coaching and developing a successful team, elevating the customer experience with hospitality.

You'll hire, coach, and develop staff, manage payroll and schedules, and analyze store reporting to drive results. The position requires 5+ years in retail management and 2 years in a Store Manager role,

Qualifications

• 5+ years of retail management experience required.
• 2 of those years in a Store Manager position.
• Must be at least 18 years old.
• Flexible availability — including nights, weekends, holidays.

Responsibilities

• Define a clear vision and strategy to prioritize a customer-centered culture, drive operational excellence, and deliver business results.
• Hire, develop and coach an effective retail team to deliver a customer-centered experience.
• Take ownership of the store’s financial performance; manage payroll and schedules; and achieve sales goals.
• Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.
• Use store reporting to proactively create action plans to improve metrics and run the business effectively.
• Maintain a visually inspiring store environment that reflects brand standards.
• Actively share brand priorities, initiatives, and messages with store teams.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

Skills

Retail management

Leadership

Communication

Coaching

Planning

Job description

White House Black Market in Oklahoma City is seeking a Store Manager to lead the team, build community connections, and shape a seamless customer experience. This role drives store performance while coaching and developing a successful team, elevating the customer experience with hospitality.

You'll hire, coach, and develop staff, manage payroll and schedules, and analyze store reporting to drive results. The position requires 5+ years in retail management and 2 years in a Store Manager role,