Store Manager: Customer Experience & Profit Growth

Holiday Stationstores; Kalamazoo (MI); On-site; USD 42,000 - 70,000; Full time

Job summary

Circle K in Kalamazoo, MI is seeking an experienced Store Manager to oversee day-to-day store operations, lead a team, and ensure exceptional customer service. You will recruit, train, schedule staff, manage inventory and safety procedures, and maintain strong relationships with suppliers and customers.

The role requires leadership, strong communication skills, and the ability to analyze sales data to drive profitability.

Qualifications

• High School diploma or GED preferred.
• Retail experience preferred.
• Ability to supervise and train employees.
• Ability to supervise and manage CSR/ASM duties.
• Ability to use computer for reports, inventory, cash control, notices.

Responsibilities

• Recruit, hire and train employees to deliver excellent customer service.
• Manage tasks to keep site clean, stocked, and aligned with company standards.
• Maintain professional image among staff and supervisors.
• Schedule employees within guidelines to maximize service and site image.
• Implement fair management practices in hiring, training, counseling, and separation.
• Develop relationships with suppliers and resolve customer complaints promptly.
• Prepare performance appraisals and provide feedback.
• Train employees on safety procedures and ensure safety awareness.
• Communicate clearly with staff and establish regular meetings.
• Organize files and maintain reports and posters.
• Analyze daily sales and expenses to maximize profits.

Skills

Leadership

Training

Communication

Supervision

English proficiency

Computer literacy

Education

High School diploma or GED

Tools

POS system

Job description

Circle K in Kalamazoo, MI is seeking an experienced Store Manager to oversee day-to-day store operations, lead a team, and ensure exceptional customer service. You will recruit, train, schedule staff, manage inventory and safety procedures, and maintain strong relationships with suppliers and customers.

The role requires leadership, strong communication skills, and the ability to analyze sales data to drive profitability.