Store Manager - Covina Store

The Salvation Army Southern California; Covina (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

The Salvation Army Southern California is hiring a full-time Store Manager for our Covina store. This role leads store operations, drives sales, and guides a team to achieve performance targets while supporting the Adult Rehabilitation Program.

You will oversee daily operations, staff training, scheduling, payroll, and customer/donor relations, ensuring safety and compliance with ARC policies and governmental regulations.

Qualifications

• Minimum High School Diploma or equivalent (some college preferred).
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Valid Driver’s license, pass a MVR check, proof of insurance and access to a motor vehicle.

Responsibilities

• Meet sales and income budget expectations while managing expenses to maximize profitability.
• Direct day-to-day operations including opening/closing, POS operations, inventory and donations management, ARC standards.
• Hire, train and coach store staff; conduct evaluations and corrective actions with HR coordination.
• Schedule staff and monitor payroll records, time and attendance.
• Deliver high levels of customer and donor satisfaction and maintain community relations.
• Oversee back room processing and ensure timely inventory placement on sales floor.
• Protect store currency, inventory, and property; manage deposits and security.

Skills

Leadership/management

Communication

Customer service

Office software

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Become part of the dedicated Sales team at Salvation Army! Together we can continue serve and impact our local community. We are hiring for full-time Store Manager at our Covina Store. Great opportunity to improve your leadership skills and experience while contributing to the success of our Adult Rehabilitation Program. If you are looking for a job with purpose,

Pay Rate: $22.00 per hour

Essential Job Duties

• The primary responsibility of the Store Manager is to be accountable for meeting the sales and income budget expectations while managing the expense controls to maximize profitability for the assigned location. This will be achieved through delivering desired results on the established key performance indicators prioritized to measure the success of the business.
• Plans and directs the day‐to‐day operations of assigned store location. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Hire, train and direct the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees. Responsible for issuing employee evaluations, key performance results and corrective actions as needed, in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Schedule employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
• Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) - Ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Ensures that all store deliveries/product (Inventory management) is on the sales floor in a timely manner
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if/when Work Therapy Assignments are put in place at your location.
• Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (includes daily logging and completing of cash deposits), products for sale, equipment, and building security.
• Ensures the building is secured during non‑operating hours with alarm system arming and alert protocol.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Conduct and record mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Qualifications

• Minimum High School Diploma or equivalent. (some college preferred)
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Valid Driver’s license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to operate a telephone.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.