Store Manager - Community-Focused Retail Leader

The Salvation Army; New Castle (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

The Salvation Army Adult Rehabilitation Center in New Castle, PA seeks a Store Manager to create a welcoming store environment, motivate staff, and meet sales goals.

You will supervise employees, manage payroll, order merchandise, ensure safety compliance, and maintain customer relationships while upholding ARC policies.

Strong leadership, attention to budget, and ability to train staff are essential as you oversee operations, scheduling, and reporting to administrators.

Qualifications

• High school diploma or equivalent.
• Experience in sales.
• Ability to lead, manage and motivate others.
• Good communication skills.
• Must possess a valid driver's license with acceptable DMV record.

Responsibilities

• Create a pleasant and hospitable work environment and maintain good customer relationships.
• Be well-versed in, and ensure compliance to, the Guide to Thrift Store & Donation Centers Operations manual and all other policies and procedure by all store personnel. (To include verbal and written warnings).
• Meet sales, production, and expense budget goals to maintain a profitable operation.
• Ensure that all production is taken from the back room and properly displayed on the sales floor.
• Receive applications, participate in interviewing of applicants when needed, and recommend applicants for employment to the Administrator, Store Supervisor, or designate.
• Conduct regular evaluations of store personnel, identifying performance strengths and areas of development. Recommend training as necessary.
• Conduct monthly staff and safety meetings. Ensure that all safety measures are consistent with The Salvation Army policy and Government regulations and all personnel are in compliance.
• Schedule all sales associates (and unpaid staff) to ensure full coverage in store at all times. Post weekly work schedules for all store personnel. This must include assignment, breaks, vacation, etc.
• Submit completed payroll information biweekly for all store personnel noting signatures, absenteeism, overtime, etc.
• Responsible to order merchandise to keep the store well stocked. Ensure all merchandise is "ragged out" and colorized in accordance with the Territorial ARC Rag Out Calendar.
• Provide training, direction, and supervision for new employees (and unpaid staff) along with retraining for all personnel, as necessary.
• Responsible for the proper accounting and banking of cash receipts at end of business day. Safeguard cash at all times. See "Safekeeping of Salvation Army Funds" policy.
• Ensure that all paper work and sales reports are completed and forwarded to the finance department daily.
• Report to Administrator any site visits and/or communication from OSHA and CPSC Fire/Building/City/Town/Local inspector. Verify inspector credentials by getting business card and contact details to forward to Administrator.
• Attend manager meetings and keep store personnel informed of new policies and directives.
• Responsible for protection of property and buildings. Report safety hazards, property damage and personal injuries to Administrator, Store Supervisor, or designate.
• Provide oversight and guidance to beneficiaries assigned to stores for work therapy.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor).
• Other duties as may be assigned by immediate supervisor and/or Administrator.

Skills

Sales experience

Leadership

Communication skills

Read and interpret reports

Driver's license

Education

High school diploma or equivalent

Job description

The Salvation Army Adult Rehabilitation Center in New Castle, PA seeks a Store Manager to create a welcoming store environment, motivate staff, and meet sales goals.

You will supervise employees, manage payroll, order merchandise, ensure safety compliance, and maintain customer relationships while upholding ARC policies.

Strong leadership, attention to budget, and ability to train staff are essential as you oversee operations, scheduling, and reporting to administrators.