ARC Store Manager

The Salvation Army USA Eastern Territory; Kentucky; On-site; USD 48,000 - 64,000; Full time

Job summary

The Salvation Army Adult Rehabilitation Center in Kentucky is seeking a Store Manager to lead a storefront team, create a welcoming environment, and build strong customer relationships. You will supervise staff, manage payroll, and ensure adherence to policies while meeting sales and budget targets.

You will oversee in-store displays, inventory, and training for staff and beneficiaries, with attention to safety and compliance, including OSHA and CPSC guidelines, and report to the Administrator

Qualifications

• Strong leadership and people-management skills.
• Ability to analyze income and expense data.
• Excellent communication with staff and customers.

Responsibilities

• Create a pleasant, hospitable work environment and maintain customer relationships.
• Ensure compliance with operations manuals and store policies.
• Meet sales, production, and expense goals to stay profitable.
• Oversee display, inventory, payroll, and scheduling.
• Recruit, interview, and recommend candidates for employment.
• Lead staff safety meetings and ensure OSHA/CPSC compliance.
• Train and supervise staff and beneficiaries in work therapy.
• Prepare reports and forward to the finance department daily.
• Protect property, handle cash, and safeguard funds.

Skills

Leadership

Sales

Budgeting

Communication

Driver's license

Flexibility

Education

High school diploma or equivalent

Job description

The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or woman being provided a clean and healthy living environment, good food, work therapy, leisure time activities, group and individual counseling, and spiritual direction. All our effort is focused on developing life skills and a personal relationship with God through Jesus Christ. More than just a job, each member of the team contributes to recycling goods that literally recycle and repair broken lives.

The Salvation Army Adult Rehabilitation Center is seeking a Store Manager to create and sustain a pleasant and hospitable work environment and excellent customer relationships in order to motivate staff and meet sales goals.

Responsibilities

• Responsible to create a pleasant and hospitable work environment and maintain good customer relationships.
• Be well-versed in, and ensure compliance to, Guide to Thrift Store & Donation Centers Operations manual and all other policies and procedure by all store personnel. (To include verbal and written warnings).
• Meet sales, production, and expense budget goals to maintain a profitable operation.
• Ensure that all production is taken from the back room and properly displayed on the sales floor.
• Receive applications, participate in interviewing of applicants when needed, and recommend applicants for employment to the Administrator, Store Supervisor, or designate.
• Conduct regular evaluations of store personnel, identifying performance strengths and areas of development. Recommend training as necessary.
• Conduct monthly staff and safety meetings. Ensure that all safety measures are consistent with The Salvation Army policy and Government regulations and all personnel are in compliance.
• Schedule all sales associates (and unpaid staff) to ensure full coverage in store at all times. Post weekly work schedules for all store personnel. This must include assignment, breaks, vacation, etc.
• Submit completed payroll information biweekly for all store personnel noting signatures, absenteeism, overtime, etc.
• Responsible to order merchandise to keep the store well stocked. Ensure all merchandise is “ragged out” and colorized in accordance with the Territorial ARC Rag Out Calendar.
• Provide training, direction, and supervision for new employees (and unpaid staff) along with retraining for all personnel, as necessary.
• Responsible for the proper accounting and banking of cash receipts at end of business day. Safeguard cash at all times. See "Safekeeping of Salvation Army Funds" policy.
• Ensure that all paper work and sales reports are completed and forwarded to the finance department daily.
• Report to Administrator any site visits and/or communication from OSHA (Occupational Safety and Health Administration) and CPSC (Consumer Product Safety Commission) Fire/Building/City/Town/Local inspector. Verify inspector credentials by getting business card and contact details to forward to Administrator.
• Attend manager meetings and keep store personnel informed of new policies and directives.
• Responsible for protection of property and buildings. Report safety hazards, property damage and personal injuries to Administrator, Store Supervisor, or designate.
• Provide oversight and guidance to beneficiaries assigned to stores for work therapy.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor).
• Other duties as may be assigned by immediate supervisor and/or Administrator.

Qualifications

• High school diploma or equivalent.
• Experience in sales preferred.
• Ability to lead, manage and motivate others.
• Ability to read and interpret simple income and expense reports.
• Valid driver’s license with acceptable DMV record.
• Excellent communication skills.
• Flexibility and willingness to work in any store location under the supervision of this ARC Center.