Store Manager - Baltimore Washington Intl Airport

Pandora; Linthicum (MD); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the jewellery market is looking for a passionate Store Manager to lead their team in delivering exceptional customer experiences. This role emphasizes building genuine connections with customers, surpassing sales goals, and fostering a vibrant store culture. With a focus on coaching and team development, you will play a pivotal role in driving performance and achieving commercial targets. This position offers a competitive compensation package, extensive health benefits, and growth opportunities within a dynamic and supportive environment. Join a company that values creativity and empowers its employees to make a positive impact.

Benefits

401K Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

Product Discounts

Qualifications

• 3-5 years of experience in a high-performance selling environment.
• Proven ability to lead and develop sales teams effectively.

Responsibilities

• Engage with customers and drive sales on the sales floor.
• Coach and manage a team of Assistant Store Managers and Sales Associates.

Skills

Store Management

Sales Leadership

Communication Skills

Team Development

Business Acumen

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office 365

Retail Point of Sale Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product, taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

1. Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
2. Dare to exceed individual and store sales goals by building genuine connections with our fans.
3. Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
4. Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
5. Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
6. Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
7. Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Managers, Sales Associates, and Sales Leads.

Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.

Utilize your expertise across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.

All other duties as assigned.

To qualify, you should have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, showing a sense of Care.
• The ability to connect with people at all organizational levels and charm audiences.
• Sharp business acumen and analytical thinking to deliver positive results.
• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 and retail point of sale systems.
• Proof of being at least 18 years old and eligible to work.
• Flexibility to work nights, weekends, and holidays, with physical ability to stand for extended periods, lift 50+ pounds, and arrive on time.

Our Benefits include:

• Competitive compensation package with base salary and bonuses, 401K plan.
• Extensive health benefits: Medical, Dental, Vision, Disability, Life insurance, and product discounts.
• Growth opportunities through learning and development programs, feedback, LinkedIn Learning, tuition reimbursement, and more.
• Generous PTO including vacation, personal, sick, birthday, celebration days, and paid holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewellery made from high-quality materials. Each piece is designed to inspire self-expression, sharing stories and passions through meaningful jewellery. Our products are sold in over 100 countries through more than 6,800 points of sale, including over 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and is committed to sustainability, aiming to halve greenhouse gas emissions across its value chain by 2030. Listed on Nasdaq Copenhagen, Pandora generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Our recruitment process is transparent and fair, encouraging candidates to refrain from including identity-related elements such as photos, marital status, or age to ensure fairness and reduce bias.

About Pandora NAM:

The Pandora North America team includes over 115 employees in New York & Baltimore offices, more than 80 at our Logistics Center in Maryland, 100 in field roles, and over 3,900 in our stores. The U.S. is Pandora’s largest market, with over 1,400 points of sale, including more than 420 concept stores, over 300 of which are company-owned.