Store Manager

Safelite Group; Williamsburg (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Tuition reimbursement

Paid training

Health benefits

PTO

Job summary

Safelite Group in Williamsburg, VA is seeking a Store Manager to lead daily store operations, ensuring high-quality customer service and strong team performance. The role emphasizes coaching, scheduling, inventory control, and compliance with safety standards in a fast-paced retail environment.

The candidate will drive KPI results, manage cash handling, and coordinate with technicians to ensure quality installations and timely service across all jobs.

Qualifications

• High School Diploma or GED, or 5-7 years leadership experience.
• Valid driver’s license.
• 3+ years leadership in retail or service center.
• Able to work outdoors in variable weather.

Responsibilities

• Oversee daily store operations including opening/closing and scheduling.
• Drive KPI performance and customer service standards.
• Ensure SafeTech certified technicians and quality installs.
• Handle cash management and inventory control.

Skills

Leadership experience

Customer service

Communication skills

Time management

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Web applications

Office equipment

Job description

## Store ManagerApplylocations: WILLIAMSBURG, VAtime type: Full timeposted on: Posted Todayjob requisition id: JR73335**Does this position interest you?** You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The **Store Manager** leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.**What You’ll Get*** Competitive weekly pay and bonus opportunities.* A benefits package valued at more than $10k\*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.* Up to $5,250 annually in tuition reimbursement.* Paid training and all the tools and resources you'll need to be successful.* View all our health, wealth and life offerings at www.safelitebenefits.com.**What You’ll Do*** Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.* Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.* In conjunction with the other field leaders, ensure that every technician is SafeTechTM certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.* Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.* Provide world class customer service by responding quickly to client complaints/warranty issues.* All other duties as assigned.**What You’ll Need*** High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.* Valid state-issued driver’s license required.* 3+ years of leadership experience with an innovative approach toward incenting performance.* 3-5 years of experience in retail or service center environments; automotive experience preferred.* Proficiency with Microsoft Office Suite, web applications, and general office equipment.* Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.* Comfort working outside in a variety of weather conditions.* Present a professional appearance and wear personal protective equipment.* Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.