Store Manager

Safelite; Bethesda (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite Group in Bethesda, MD is seeking a Store Manager to lead daily store operations and deliver exceptional customer experiences. You will manage staffing, scheduling, and inventory while driving KPI performance and maintaining compliance with safety and company standards.

The role requires strong leadership, service orientation, and the ability to coach technicians to ensure high-quality installs and repairs.

Qualifications

• High School Diploma or GED or equivalent required or 5–7 years leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 3+ years leadership experience in retail or service center environments.
• 3–5 years automotive or related retail experience preferred.
• Proficiency with Microsoft Office Suite and general office equipment.
• Excellent communication with the ability to influence and engage a mobile workforce.
• Ability to work outdoors in varying weather and present a professional appearance.
• Criminal background checks and physical requirements as applicable.

Responsibilities

• Oversee daily store operations: opening/closing, cash handling, scheduling and inventory control.
• Drive KPI performance and ensure goals are met with strong customer service.
• Ensure SafeTech™ certified technicians and quality installs/repairs through coaching.
• Provide guidance on vehicle/equipment maintenance and recordkeeping.
• Respond promptly to client complaints and warranty issues to maintain service quality.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Team motivation

Coaching

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office

Job description

Does this position interest you? We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.

Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you’ll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.

• Drive team performance to ensure key performance indicators (KPI’s) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping – occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

• Provide world class customer service by responding quickly to client complaints/warranty issues.

• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.

• Valid state-issued driver’s license required.

• 3+ years of leadership experience with an innovative approach toward incenting performance.

• 3-5 years of experience in retail or service center environments; automotive experience preferred.

• Proficiency with Microsoft Office Suite, web applications, and general office equipment.

• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

• Comfort working outside in a variety of weather conditions.

• Present a professional appearance and wear personal protective equipment.

• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.