Store Manager

Habitat for Humanity Peninsula & Greater Williamsburg; Williamsburg (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Partially-paid health insurance

Free life insurance

Generous paid time off

Loyalty bonus

Job summary

Habitat for Humanity Peninsula & Greater Williamsburg is seeking a ReStore Manager to lead daily retail operations, manage staff and volunteers, and drive revenue while upholding the organization’s mission and policies. You will supervise store activities, ensure safety and high-quality customer service, and coordinate with volunteers and donors to maximize donations and store effectiveness.

The role requires 3–5 years of retail management (5+ preferred) and experience in

Qualifications

• 3–5 years of retail management experience; prefer 5+ years.
• Experience in nonprofit retail, thrift or donation-based operations is a plus.

Responsibilities

• Oversee daily ReStore operations including opening/closing, sales floor management, donation intake, pricing and merchandising.
• Ensure store cleanliness, organization and safety standards are maintained at all times.
• Monitor store performance metrics such as daily sales, A$T, and inventory turnover.
• Implement promotions, sales strategies and merchandising to increase revenue.
• Ensure proper processing, display and rotation of donated inventory.

Skills

Leadership

Customer service

Multitasking

Organization

Financial & operational management

Diversity & inclusion

Google Workspace

Microsoft Office

Education

5+ years retail management

Nonprofit retail experience preferred

Tools

Google Workspace

Microsoft Office

Job description

Position Summary

The ReStore Manager is responsible for the day-to-day operations of the Habitat ReStore location, ensuring efficient retail operations, strong customer service and the successful processing and sale of donated materials. The Manager leads store staff and volunteers, supports revenue generation goals and ensures that the store operates in alignment with Habitat for Humanity Peninsula & Greater Williamsburg’s mission and policies. The ReStore Manager plays a key role in maximizing store profitability while maintaining a welcoming environment for customers, donors, volunteers and community partners.

KEY RESPONSIBILITIES

Retail Operations

• Oversee daily operations of the ReStore including opening/closing procedures, sales floor management, donation intake, pricing and merchandising.
• Ensure store cleanliness, organization and safety standards are maintained at all times.
• Monitor store performance metrics including daily sales, average transaction value (A$T) and inventory turnover.
• Implement store promotions, sales strategies and merchandising techniques to increase revenue.
• Ensure proper processing, display and rotation of donated inventory.

Staff Supervision & Leadership

• Create and manage staff schedules to ensure adequate coverage.
• Supervise ReStore staff and provide ongoing coaching, training and performance management.
• Support a culture of safety, security, inclusivity, acceptance and creativity to maximize productivity amongst staff, volunteers and supporters. Ensure a harassment-free and gossip-free workplace. Uphold confidentiality and promote respect.
• Conduct regular staff meetings and communicate organizational updates.
• Address employee concerns, performance issues and disciplinary matters in accordance with HR policies.

Volunteer Coordination

• Work closely with the Volunteer Coordinator to ensure volunteers are welcomed, trained and effectively integrated into store operations.
• Provide guidance and support to volunteers working in the store.
• Promote a positive volunteer experience and recognize volunteer contributions.

Donation Management

• Ensure merchandise flows from the processing areas to the retail floor in an efficient and quick manner.
• Maintain clear guidelines for acceptable donations.
• Work with the ReStore team to maximize value from donated items.
• Ensure donor interactions are professional and appreciative.

Financial & Administrative Management

• Track and report daily sales and store performance metrics.
• Assist with budgeting and financial forecasting for the store.
• Monitor expenses and ensure responsible use of resources.
• Maintain accurate records related to donations, sales and inventory.

Safety & Compliance

• Create and enforce safe work practices for all team members and volunteers.
• Ensure insurance claims and workers comp claims are filed and recorded properly.
• Build relationships with other affiliates for sharing of information & best practices.
• Follow set guidelines for accidents, injuries, weather-related activities or security breaches.

Community Engagement

• Serve as a positive ambassador for Habitat for Humanity in the community.
• Support marketing and outreach efforts that promote the ReStore.
• Encourage partnerships that increase donations and customer traffic.

QUALIFICATIONS

Education & Experience

• Minimum 3–5 years of retail management experience. Prefer 5+ years.
• Experience in nonprofit retail, thrift or donation-based operations preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Financial and operational management experience.
• Ability to work with diverse populations including staff, volunteers, donors and customers.
• Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Office (Word, Excel) and other web-based tools.

Successful Habitat team members share the following characteristics:

• Humility – We are part of something bigger than ourselves.
• Courage – We do what’s right, even when it is difficult or unpopular.
• Accountability – We take personal responsibility for Habitat’s mission.

Physical Requirements

• Ability to lift and move items up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to work in a retail and warehouse environment.

Work Schedule

Full-time position including some evenings and weekends based on store operating hours.

Salary & Benefits

The salary range for this position is $55,000 to $65,000 per year for 40 hours per week, commensurate with experience. This position offers partially-paid health insurance, free life insurance, generous paid time off and a loyalty bonus for employees who successfully complete probationary periods. Habitat has a strong Board of Directors, dedicated and experienced staff, a large volunteer base, and committed house sponsors, customers and homeowners. For further information about Habitat for Humanity, please visit our website at www.HabitatPGW.org.