Store Manager

Waukesha; Waukesha (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Health Insurance

PTO

Employee discounts

Training & advancement

Job summary

Waukesha Automotive Group seeks a driven Automotive Store Manager to lead one of our service centers. This role requires strong leadership, a customer-first mindset, and a solid grasp of automotive repair operations.

You will oversee daily shop activities, drive service performance, and ensure profitability. As Store Manager, you will manage staff, maintain high customer satisfaction, develop technicians and service advisors, monitor workflow, and control inventory.

Qualifications

• 3+ years of experience managing an automotive repair facility or related retail/service business.
• Proven leadership skills with a track record of team development and operational success.
• Strong automotive knowledge and the ability to explain technical issues in simple terms.
• Solid understanding of sales processes and P&L management.

Responsibilities

• Lead and manage all aspects of daily shop operations including workflow, scheduling, and customer service.
• Hire, train, and develop service advisors and technicians to build a strong, performance-driven team.
• Monitor shop productivity, quality control, and timely completion of repair work.
• Maintain high levels of customer satisfaction through clear communication, accurate estimates, and timely updates.
• Manage inventory, parts ordering, and vendor relationships.
• Ensure compliance with company policies, safety procedures, and labor regulations.
• Drive sales growth and profitability through effective service offerings, upsells, and customer retention strategies.

Skills

Leadership

Customer service

Sales

Education

ASE Certification (preferred)

Tools

Shop management software

POS software

Job description

Position Title

Automotive Store Manager

Employment Type

Full-Time

Job Summary

We are seeking a driven and experienced Automotive Store Manager to lead one of our service centers. This role is ideal for someone with strong leadership skills, a customer-first mindset, and a deep understanding of automotive repair operations. The Store Manager is responsible for overseeing day-to-day operations, managing staff, ensuring customer satisfaction, and driving sales and profitability.

Key Responsibilities

• Lead and manage all aspects of daily shop operations including workflow, scheduling, and customer service.
• Hire, train, and develop service advisors and technicians to build a strong, performance-driven team.
• Monitor shop productivity, quality control, and timely completion of repair work.
• Maintain high levels of customer satisfaction through clear communication, accurate estimates, and timely updates.
• Manage inventory, parts ordering, and vendor relationships.
• Ensure compliance with company policies, safety procedures, and labor regulations.
• Drive sales growth and profitability through effective service offerings, upsells, and customer retention strategies.

Requirements

• 3+ years of experience managing an automotive repair facility or related retail/service business.
• Proven leadership skills with a track record of team development and operational success.
• Strong automotive knowledge and the ability to explain technical issues in simple terms.
• Solid understanding of sales processes and P&L management.
• Familiarity with shop management systems and POS software.
• Valid driver’s license and clean driving record.

Preferred Qualifications

• ASE Certification or technical background a plus.
• Experience working with brands such as Firestone, Goodyear, Midas, or similar multi-bay shops.

Benefits

• Competitive base salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discount programs.
• Ongoing training and career advancement opportunities.

Compensation

Competitive salary