Automotive Store Manager

Midas VINELAND; Vineland (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading automotive service provider is seeking a Store Manager to oversee operations, enhance customer satisfaction, and lead a team of technicians. The ideal candidate will possess strong leadership skills, a background in automotive services, and a commitment to operational excellence.

Qualifications

• Minimum 2 years of store or service manager experience.
• General automotive knowledge required.

Responsibilities

• Manage and direct automotive technicians in shop operations.
• Deliver exceptional customer service and oversee vehicle inspections.
• Manage inventory counts and employee payroll.

Skills

Customer Service

Communication

Leadership

Team Building

Education

College Degree

Tools

POS Systems

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance, including safety, efficiency, and profit/loss accountability. They promote customer satisfaction, retention, and growth of existing and new business. The Store Manager oversees overall operations concerning cost control, inventory management, environmental compliance, and safety. They provide strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are seeking a seasoned manager with an entrepreneurial spirit who will take responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate has a college degree or coursework (preferred), three years of experience in the automotive repair industry, supervisory/management/mentoring experience, a background in continuous improvement, P&L experience, and exceptional interpersonal skills.

Responsibilities

1. Manage and direct all automotive and general service technicians in shop operations, including:
2. Recruit, hire, train, motivate, evaluate, schedule, and coach employees
3. Deliver exceptional customer service by listening to and consulting with customers
4. Follow up with customers regarding services requested and estimated completion times
5. Oversee complete vehicle inspections, make comprehensive recommendations, build computerized repair orders, and source parts
6. Discuss pricing estimates with customers and promote shop service specials
7. Lead, manage, and train team while aligning with the company's vision, purpose, core values, and employee creed
8. Oversee all sales, accounting, and clerical functions from Service Advisors
9. Supervise technicians’ inspections, diagnostics, and repairs of domestic, European, and Asian cars and light trucks
10. Maintain inventory counts and manage inventory losses
11. Ensure overall cleanliness and organization of the facility, including environmental compliance
12. Manage employee payroll, record keeping of hours, and scheduling
13. Update and submit daily sales reports to corporate

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service skills
• Good communication skills
• Strong POS computer and internet skills
• Leadership and team-building abilities
• Flexibility to work retail hours, including weekends, evenings, and holidays
• Valid driver’s license