Store Manager

Don's Mobile Glass; Turlock (CA); On-site; USD 68,000 - 75,000; Full time

Job summary

A leading company in automotive glass installation seeks a Store Manager to oversee daily operations, lead staff, and enhance customer service. The role involves creating work schedules, managing inventory, and ensuring high store standards. Ideal candidates will possess strong leadership and communication skills, with a desire to help customers. Benefits include medical and dental insurance, 401-K, and paid time off.

Benefits

Medical Insurance

Dental/Vision Insurance

Group Life and AD&D Insurance

401-K

Paid Vacation

Paid Sick Leave

Paid Holidays

Qualifications

• Strong communication and leadership skills required.
• Ability to work independently on multiple tasks.

Responsibilities

• Oversees staff and fulfills staffing needs.
• Conducts performance evaluations and manages inventory.
• Creates weekly work schedules and runs daily sales reports.

Skills

Communication

Problem Solving

Leadership

Flexibility

Tools

MS Office

CRM

Slack

Job description

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Job Description

The Store Manager plans and directs the day-to-day operations of the store including assisting customers, leading and directing staff, and working cooperatively with other stores and administrative offices. Creates work schedules for staff and assists with the coverage of other stores as needed. Demonstrates flexibility with changing processes and continues to drive company initiatives. Communicates with store staff daily to develop strategies to improve customer service, drive store sales, increase profitability and grow the existing customer base. Maintains high store standards and conditions to foster a positive work environment. Supports the store by understanding all processes and acting as the primary customer service support representative for the store.

Duties/Responsibilities

• Participates in interviews and reinforces training of staff for the retail location.
• Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Creates staffing models with CSR’s to properly address call volume daily.
• Monitors timecards/payroll for staff.
• Creates and regularly distributes measurements regarding CSR performance and conversion.
• Coordinates ongoing CSR training via recorded calls / executive coaching sessions.
• Controls all daily operations.
• Creates weekly work schedules.
• Assists other stores as necessary.
• Aids with store service staffing as necessary.
• Manages inventory.
• Runs all daily sales reports.
• Manages appropriate call handling to company targets.
• Backs up phones as necessary.
• Monitors voicemails and handles immediately.
• Manages, minimizes, and follows up on all abandoned calls.
• Adjusts phone queues and staffing to achieve company objectives.
• Checks electronic dispatches for all stores.
• Manages customer feedback loop and reports on performance.
• Ensures all company directives are met for all divisions of the store.
• Ensures the store looks clean and inviting.
• Other duties as assigned.

Requirements

• Strong and effective communication.
• Ability to work with various managers and senior staff.
• Problem solving skills.
• Ability to work independently on multiple tasks.
• Strong leadership and vision focus.
• Desire to help customers in all situations.
• Positive, energetic attitude.
• All CSR requirements.
• Intermediate MS Office skills.
• Ability to learn internal systems.
• Flexibility; understanding of CRM and Slack is a plus.
• Non-smoking environment.

Benefits Offered

• Medical Insurance
• Dental/Vision Insurance
• Group Life and AD&D Insurance
• 401-K
• Paid Vacation
• Paid Sick Leave
• Paid Holidays

Company Description

Don's Mobile Glass has 4 stores throughout the Central Valley including Modesto, Manteca, Turlock, and Merced. We are experts in automotive glass installation and repair, residential glass, and commercial. We provide extensive training to those who want to learn the trade. We are customer-oriented and enjoy giving back to the community. Established in 1960, we are a stable organization with many opportunities to advance.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Glass Product Manufacturing

Location and salary: Modesto, CA, $68,640.00-$74,908.00, 3 weeks ago