Assistant Store Manager (ASM)

Goodwill San Francisco Bay; Livermore (CA); On-site; USD 69,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager to oversee daily operations, enhance customer satisfaction, and lead a high-performing team. The role involves managing inventory, ensuring compliance with company standards, and fostering community partnerships. Ideal candidates will have retail management experience and a strong commitment to team leadership.

Benefits

Medical, Dental & Vision Insurance

Retirement Fund

Professional Development

Commuter Benefits

Flexible Healthcare Spending Account

Mental Health & Wellbeing Programs

Qualifications

• At least one year of retail management experience.
• Customer service experience required.
• Ability to pass background check and drug screening.

Responsibilities

• Leads daily operations of the sales floor.
• Develops and executes retail operations plans.
• Ensures excellent customer service from Team Members.

Skills

Leadership and team engagement

Customer satisfaction

Business acumen and strategic planning

Education

High School Diploma, GED, or equivalent experience

Tools

Microsoft Office

Job description

Join to apply for the Assistant Store Manager (ASM) role at Goodwill San Francisco Bay.

Job Type: Full-time

Description: Exemption Status: Exempt
Position Type: Full time
Travel Requirements: May travel to different sites as needed
Job Shift: Varies

Leads the daily operations of the sales floor at a Goodwill retail store in the San Francisco Bay area to support the mission of ending unemployment. Responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and team member development.

Essential Duties and Responsibilities:

• Develops and executes retail operations plans to meet financial and operational goals.
• Monitors product levels and manages inventory to achieve sales targets.
• Controls payroll and operating costs within budget.
• Ensures excellent customer service from Team Members.
• De-escalates customer issues and finds appropriate solutions.
• Maintains store cleanliness and reflects the Goodwill brand.
• Builds community partnerships and serves as a Goodwill ambassador.
• Leads daily store operations and ensures staff are well-trained.
• Acts as a key holder, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions.
• Ensures compliance with company standards and procedures.
• Travels to other store locations as needed and participates in training and development.
• Collaborates with support areas to meet business goals and ensure policy compliance.
• Maintains consistent in-person attendance.
• Builds and manages a high-performing team, including performance management and staffing.
• Supports company culture change initiatives and performs other duties as assigned.

Key Competencies/Enabling Attributes:

• Leadership and team engagement
• Talent acquisition and retention
• Building trust and respect
• Developing strategic partnerships
• Driving performance and results
• Making sound decisions
• Customer satisfaction
• Business acumen and strategic planning
• Embracing change and innovation

Minimum Qualifications:

• High School Diploma, GED, or equivalent experience
• At least one year of retail management experience
• Customer service experience
• Proficient in Microsoft Office
• Ability to pass background check and drug screening
• English proficiency

Physical Requirements:

• Lift/carry/push/pull at least 20 lbs frequently
• Lift/carry/push/pull up to 50 lbs occasionally
• Stand, walk, sit, reach, climb, crawl, squat, kneel, and bend regularly

Reasonable Accommodation: Reasonable accommodations may be made for individuals with disabilities to perform essential duties.

What We Offer:

• $68,640 annually
• Medical, Dental & Vision Insurance
• Retirement Fund
• Professional Development
• Commuter Benefits
• Flexible Healthcare Spending Account
• Mental Health & Wellbeing Programs

We consider qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance.