Store Manager

Habitat for Humanity International; Tigard (OR); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Habitat for Humanity International is seeking a Store Manager to oversee all store operations, staffing, and volunteer engagement within the Portland region. You will lead cashiers, manage inventories, and ensure a welcoming, efficient shopping environment while upholding Habitat’s mission.

The role emphasizes strong leadership, customer service excellence, and adherence to safety and HR practices, with a focus on maintaining brand standards and budget controls across multiple shifts.

Qualifications

• 3-5 years’ management experience, preferably Retail Store Manager.
• 2-4 years of customer service experience in fast-paced retail.
• Exemplary leadership skills and a positive can-do attitude.
• Advanced written and verbal communication and solid basic math skills.
• Courtesy, professionalism, and integrity reflecting Habitat values.
• Experience with HR processes and performance counseling.

Responsibilities

• Oversee all store operations and implement program, operational, and personnel policies.
• Maintain staffing levels and manage labor budget and scheduling.
• Train staff and monitor POS system and cash handling.
• Stock maintenance and merchandising; ensure sections are clearly signed and stocked.
• Lead volunteer program coordination and engagement.
• Ensure health and safety compliance and incident reporting.

Skills

Leadership

Problem-solving

Communication

Customer service

Budget management

HR processes

Team building

Job description

• 40 hours a week, including at least one weekend day.
• Current store hours: Wednesday – Monday 10am-6pm, Tuesday 10am-2pm.
• Your assigned store location may occasionally change temporarily for training or support purposes; however, these changes are rare and will remain within the Portland region

Job Description

Your Work Schedule

• 40 hours a week, including at least one weekend day.
• Current store hours: Wednesday – Monday 10am-6pm, Tuesday 10am-2pm.
• Your assigned store location may occasionally change temporarily for training or support purposes; however, these changes are rare and will remain within the Portland region

Responsibilities

Store Operations (50%)

• Oversee all store operations. Initiate, coordinate, and apply program, operational, and personnel policies and procedures.
• Complete store operational requirements, delegate tasks, follow up on work results, initiate corrective actions when necessary.
• Financial responsibility: understanding discretionary spending categories and manage spending limits.
• Maintain staffing levels, while meeting labor budget goals and scheduling for the needs of the business. Maintain control of back banks, cash donations and deposits.
• Monitor POS system, keep register information accurate, and train staff cashiers
• Pricing control: research products to ensure pricing is reasonable (not too high or low), monitor staff pricing, collaborate with other managers on shared or common product pricing guidelines, authorize clearance sales
• Order and maintain stock of items needed for processing donations, site maintenance and safety
• Maintain a clean, well-organized store with clear signage through thoughtful merchandising and tidy displays.
• Ensure purchased product sections are fully stocked, neatly arranged, and clearly signed.
• Keep donated items organized by category, well-maintained, and prominently signed.
• Maintain relationships with local community through collaboration with and support of development staff.
• Maintain Portland Region ReStores brand consistency through collaboration with Director of Marketing and Communications.
• Collaborate with Director of Retail and VP of ReStore to prioritize store improvement projects with building maintenance budget in mind.
• Support the Donation Pickup Team for residential and business pickups, as part of the weekly schedule if needed.
• Engage customers, donors, and community members in Habitat’s mission by sharing events, details of Habitat builds, volunteer opportunities, and inviting them to participate in donation round-up initiatives.
• Perform other duties as may be assigned by the Director of Retail or VP of Retail.

Staff Success (25%)

• Staff hiring, onboarding, and training (in collaboration with HR and Director of Retail).
• Staff evaluation: monitor and appraise work quality, motivate, train, counsel and hold accountability with staff.
• Create and expect an atmosphere of openness, diversity, equity, and inclusion. Encourage sharing of ideas and/or concerns.
• Approve staff quarterly job objectives and prepare and present annual performance reviews.

Volunteer Success (10%)

• Support the success of the volunteer program by managing the daily performance of the in-store Volunteer Coordinator, providing strategic guidance for volunteer engagement, and collaborating with the Volunteer Program Team to implement the regional program plan effectively in your store.
• Acquire knowledge of volunteer management platform to be able to step in if there is a gap between volunteer coordinators.

Health and Safety (15%)

• Maintain stability and reputation of store by complying with legal requirements.
• Oversee facility health and stay up-to-date with site maintenance.
• Plan and hold store safety meetings, ensure incident reports are completed when needed, manage safety concerns in store, enforce safety requirements and guidelines, ensure a safe and clean environment.

Qualifications

• Exemplary leadership skills, a positive can-do attitude, calmness under pressure, and an entrepreneurial mindset.
• Proven problem-solving skills, including supervising unexpected issues and emergencies.
• Successful and effective management and control of all aspects of multi-faceted retail/reuse operation.
• Advanced written and verbal communication and solid basic math skills.
• Courtesy and professionalism to gracefully resolve customer, donor and staff issues and complaints.
• Ability to manage with integrity, honesty and knowledge which promotes the culture and values of Habitat.
• Proven record of accomplishment of building strong teams with strong culture.
• Comfort with accountability and be skilled in giving and receiving direct feedback to support growth and improvement.
• Exposure to HR processes and proven record of accomplishment of leading job performance counseling.
• Operational experience should include hiring, performance management, scheduling, facility oversight and budget management.
• 3-5 years’ management experience, preferably Retail Store Manager.
• 2-4 years of customer service experience in fast-paced retail or high customer traffic capacity.

Preferred Qualifications

To be considered above and beyond the average candidate in this role, you’ll also have:

• Experience managing volunteers.
• A love of DIY, resale, people, and Habitat for Humanity’s mission.
• Ability to operate bilingually in Spanish.
• Knowledge to effectively communicate all aspects of Habitat and ReStore mission and operations.

Your Work Environment And Physical Demands

• You will spend your workday in an open warehouse and retail environment.
• Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• You will lift, move, and/or load items over 50lbs with mechanical or team assistance.

Compensation

$60,497 to $74,109

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance, generous paid time off, life insurance, paid family and medical leave, and more.