ReStore Assistant Manager

Milwaukee Habitat for Humanity; Franklin (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K with employer match

Paid time off

Holidays

Employee discount at ReStores

Job summary

Milwaukee Habitat for Humanity in Franklin is seeking a ReStore Assistant Manager to help run daily operations, train employees and volunteers, and ensure safety on the sales floor.

The role covers opening/closing procedures, POS reconciliation, and resolving customer issues, while supervising donation warehouse activities and supporting volunteer onboarding.

Qualifications

• High School diploma or GED required.
• 1–2 years of supervisory or team lead experience.
• Retail/resale experience with strong customer service.
• Must be able to lift 50 pounds and stand/walk most of the day.
• Valid driver’s license required.

Responsibilities

• Assign and oversee staff and volunteers to daily operational roles.
• Open/close store operations, cash handling and deposits.
• Train volunteers on safety and procedures.
• Participate in interviews for associate roles.
• Oversee Donation Warehouse with sorting and recycling tasks.
• Complete monthly safety training and team compliance.

Skills

Supervisory experience

Customer service

Interpersonal communication

Ability to lift 50 pounds

Stand/walk for long periods

Driver's license

Volunteer coordination

Education

High School diploma or GED

Job description

ReStore Assistant Manager

Full Time, Hourly / Non-exempt

Franklin location

Job Summary:

The ReStore Assistant Manager is essential in providing support to the day-to-day operation by assisting in training employees and volunteers, overseeing donation warehouse operations, and ensuring that all staff comply with safety policies. The Restore Assistant Manager is also responsible for the opening /closing Store procedures, POS reconciliation, and proactively identifying and finding solutions to resolve customer issues on the sales floor.

Key Responsibilities:

• Ensure Associates and Volunteers are effectively assigned and execute the 5 core operational roles daily to meet specific operational and sales demands.
• Performs store opening and closing operations, including cash register reconciliation and simple deposits.
• Assist in training volunteers on safety and operational procedures.
• Participate in interviews for ReStore Associate candidates, ensuring a pipeline of mission-aligned talent.
• Monitor the operations of the Donation Warehouse, including training team members to sort, clean, recycle, and scrap items when necessary.
• Complete monthly safety training and ensure the team works together in compliance with safety expectations.

Required Qualifications:

• High School diploma or G.E.D. required.
• 1-2 years of supervisory or team lead experience.
• Prior retail/resale experience needed with strong customer service skills.
• Able to safely lift and maneuver furniture, appliances, and building materials weighing at least 50 pounds.
• Able to spend most of the day standing or walking.
• Solid application of interpersonal and communication skills, internally and externally, with groups and individuals.
• Must have a valid driver's license.

Preferred Qualifications:

• Experience working with volunteers is preferred.
• Strong problem-solving skills.
• Initiative reflected by a sense of urgency, enthusiasm, attention to detail, and follow-up.
• Experience with conducting orientation, training, and onboarding of new hires.
• Experience in hiring, including competency-based interviewing for associate-level roles.
• Ability to adapt to rapidly changing conditions with unexpected shifts in priorities, where flexibility is key.

Compensation:

• $19/HR
• Health, Vision, Dental Insurance
• Life & Disability Insurance
• 401K + employer 3% match
• Generous paid time off + 10 paid holidays
• 20% Employee Discount at Milwaukee's ReStores
• Employee referral program

Affirmative Action / Equal Employment Opportunity Milwaukee Habitat for Humanity affirms its social and legal commitment to promote an atmosphere and environment that recognizes the principle and practice of equal employment opportunity to all employees and applicants for employment. Milwaukee Habitat for Humanity prohibits discrimination and harassment of any type based on race, color, religion, gender, national origin, creed, age, disability, sexual orientation, veteran status, arrest and/or conviction record, genetic testing, honest testing, marital status, pregnancy or childbirth, use or nonuse of lawful products off the employer’s premises during non-working hours, status with regards to public assistance, membership or activity in a local commission or citizenship status, or any other characteristic protected by federal, state, or local laws.