Store Manager

Workstream; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonus

Insurance

410(k)

Free/discounted coffee

Owner accessible

Job summary

Scooter's Coffee in Springfield, MO is seeking a Store Manager who can lead day-to-day operations with a focus on exceptional customer experience and staff development.

You will hire, train, and manage the team, ensuring brand standards, proper staffing, and profitable operations while maintaining a welcoming, high-energy store environment.

Qualifications

• 2+ years of supervisory experience in restaurant, retail, or food service.
• Able to travel to Omaha, Nebraska for Manager training.
• Excellent communication and interpersonal skills.
• Available for a varied schedule (mornings matter a lot in this business).

Responsibilities

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering Scooter’s “Amazing” customer service experience.
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment.
• Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations.
• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance.
• Maintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions.
• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly.
• Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation.
• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses.
• Maintain company standards in personal and store sales/performance metrics.
• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals.
• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner.
• Maintain daily, weekly, and quarterly financial reports.
• Maintain final accountability for store operations.

Skills

Leadership

Supervisory experience

Calm under pressure

Problem-solving

Communication skills

People-oriented

Flexible schedule

Travel for training

Job description

Ready to lead a team you'll be proud of?

We're looking for the person who makes a great shift feel effortless.

If you've ever walked into a coffee shop and immediately felt the difference, the team is dialed in, the line moves fast, everyone's smiling, the drinks are perfect — that's not luck. That's a great manager. That's the person we're hiring.

We're an independently, locally owned Scooter's Coffee franchise, and we're building a store where people genuinely enjoy coming to work. Good pay, real respect, room to grow. Our Store Manager will be the person the team trusts, the customers recognize, and the owner relies on.

You’ll be trusted to run the store day-to-day, but you won’t be doing it alone.

This is a role with genuine responsibility and a real voice in how the store runs, backed by someone who wants to see you succeed.

What You’ll Be Doing

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering Scooter’s “Amazing” customer service experience
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
• Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Maintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions
• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
• Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
• Maintain company standards in personal and store sales/performance metrics
• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
• Maintain daily, weekly, and quarterly financial reports
• Maintain final accountability for store operations

Who You Are

• A leader people want to follow. You lead by example, not just by title.
• 2+ years of supervisory experience in restaurant, retail, or food service
• Energetic, organized, and able to keep your cool when it’s slammed
• A problem-solver who doesn’t wait to be told what to do
• Excellent communication and interpersonal skills
• Passion for working with people
• Available for a varied schedule (mornings matter a lot in this business)
• Able to travel to Omaha, Nebraska for Manager training

Why You’ll Want to Stay

• Competitive pay + performance-based bonus potential
• A store culture built on respect — we invest in our managers so they invest in their teams
• Real advancement path as we grow
• Insurance + 410(k)
• Free/discounted coffee (of course!)
• An owner who’s genuinely reachable. You’ll never be left guessing or on your own
• The kind of job where you’re proud to say “I run that store”

About Scooter’s Coffee

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Since 1998, Scooter's Coffee has been on a mission to serve up an amazing experience, one cup and one smile at a time. What started as a single drive-through coffeehouse in Bellevue, Nebraska has grown into a nationwide brand built on hand-tamped espresso, scratch-made pastries, and a promise we take seriously: Amazing People, Amazing Drinks... Amazingly Fast.
Here in Springfield, we're bringing that same promise to our community, and it starts with the people behind the counter. We're looking for teammates who lead with kindness, take pride in doing things right, and want to be part of something bigger than a shift. If you're ready to make someone's day better one drink at a time, we'd love to have you on our team.