Store Manager

GOODWILL CENTRAL COAST; Santa Cruz (CA); On-site; USD 69,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid holidays

Vacation & sick leave

Career development

Mission-driven workplace

Job summary

Goodwill Central Coast in Santa Cruz, CA, seeks a Retail Store Manager to lead store operations, drive sales, and supervise staff while achieving budget and safety goals.

You will develop employees, ensure customer service excellence, manage cash and inventory, and represent the organization at local events in a mission-driven workplace.

Qualifications

• Proven leadership and staff-management experience.
• Experience managing budgets, cash handling, and inventory.
• Commitment to customer service, merchandising, safety, and loss prevention.
• Ability to train, coach, and develop employees per policy.

Responsibilities

• Maximize store sales by delivering high levels of service and effective merchandising.
• Maintain cash handling, deposits, receipts, and protect assets.
• Develop and manage annual store budget and meet budget goals.
• Ensure proper staffing during operating hours and supervise staff per policy.
• Represent Goodwill Central Coast at local community events.
• Develop a safe work environment through training and safety inspections.
• Complete required payroll paperwork and maintain HR confidentiality.

Skills

Leadership

Staff management

Budget management

Cash handling

Inventory control

Customer service

Merchandising

Safety

Loss prevention

Employee development

Education

High School

Job description

Job Details

Job Location: Santa Cruz 11 - Santa Cruz, CA 95060

Position Type: Full Time

Education Level: High School

Salary Range: $68,640.00 - $70,304.00

Retail Store Manager

Location: Santa Cruz, CA

Employment Type: Full-Time

Salary Range: $68,640-$70,304

Do More Than a Job. Make an Impact.

At Goodwill Central Coast, your work has purpose. For nearly 100 years, we've been turning donations into opportunity—creating jobs, removing barriers to employment, and helping people build brighter futures across the Central Coast.

We're looking for talented people who want to grow their careers, develop their expertise, and make a difference. Here, your success helps create opportunities for others.

Why Goodwill Central Coast?

• Company-subsidized medical, dental, vision & life insurance*
• 403(b) retirement plan with company matching*
• Paid holidays, vacation & sick leave*
• Career development and advancement opportunities
• A mission-driven workplace where your work makes a difference

*Benefits are subject to eligibility and plan terms.

The Opportunity

We are looking for a Retail Store Manager who is an experienced, customer-focused leader to manage store operations, resources, and staff while achieving sales, service, safety, and budget goals. This is an opportunity to lead a retail team, develop employees, and support the Goodwill Central Coast mission.

What You'll Bring

• Strong leadership and staff management skills.
• Ability to manage store resources, budgets, cash handling, inventory, and daily operations.
• Commitment to customer service, merchandising, safety, security, and loss prevention.
• Ability to train, coach, evaluate, and develop employees according to Company policy.

What You'll Do

• Maximize store sales by providing customers with a high level of service and using sound merchandising and display techniques.
• Maintain accountability for cash register operations, monies received, daily bank deposits, sales receipts, and inventory; ensure protection of assets from internal or external losses.
• Recommend and implement the store annual budget and manage operations to meet budget goals.
• Ensure the store is properly staffed during hours of operation and supervise staff, including selection, promotion, demotion, discipline/termination, training, performance appraisal, and salary recommendations, according to Company policy.
• Perform related duties as assigned.
• Perform sales associate duties as required and represent Goodwill Central Coast at local community events or organizations.
• Develop a safe work environment through staff training, periodic safety communication, and safety inspections.
• Complete required paperwork, process employee payroll, and maintain confidentiality in personnel-related functions and procedures.
• Ensure clients assigned to the store are trained according to program parameters.
• Ensure timely placement and display of inventory on the sales floor, following defined procedures.
• Maintain store housekeeping, safety, and security; report needed repairs, problems, and hazards immediately.
• Manage the retail store interface with the transportation department to ensure efficient flow of product, salvage, and trash.

Equal Employment Opportunity

Goodwill Central Coast is an Equal Opportunity Employer committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are made without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Goodwill Central Coast is committed to providing reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. Applicants who require reasonable accommodation to participate in the hiring process are encouraged to contact Human Resources 831-423-8611 or at [e-mail]