Store Manager

Suitsupply; San Diego (CA); On-site; USD 55,000 - 110,000; Full time

Benefits offered by this job

Competitive salary & bonus incentives

Top-tier training program

Clothing allowance

Employee discount

Travel opportunities to other stores

Job summary

Brobston Group is seeking a Store Manager in San Diego, CA, to lead a professional store team and drive sales and service excellence. The role focuses on achieving targets, enforcing best practices, and identifying improvement areas to enhance customer and team experiences.

You will recruit top talent, manage store budgets, and ensure displays and standards meet company guidelines. Occasional travel to other stores may be required.

Qualifications

• Minimum of 3 years' experience in a customer service management role.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Lead and develop a professional store team to achieve company goals and improve objectives.
• Collaborate with training teams to develop a gold standard team.
• Establish weekly/monthly objectives for the team.
• Ensure employees present professionally and deliver highest level of customer service.
• Recruit qualified professionals and source top talent in the market.
• Own store P&L and manage budgets (salary, expenses, inventory).
• Ensure merchandise is displayed per visual guidelines and standards.
• Collaborate with support departments to optimize resources.
• Align with HR on policies and development planning for the store team.

Skills

Customer service

Leadership

Communication

Job description

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team

Who you are:

• Exceptional customer service/clienteling skills
• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

What you will get:

• Competitive salary and bonus incentives
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad

Salary Band: $55,000-$110,000/annual