Store Manager

Lacoste; Round Rock (TX); On-site; USD 100,000 - 125,000; Full time

Job summary

An iconic French brand is seeking a dynamic leader to drive sales and foster a culture of exceptional customer service. This role involves leading a dedicated team, implementing sales strategies, and ensuring operational excellence in a retail environment. Candidates should possess a strong management background in the apparel industry, with a passion for inspiring others and a commitment to team success. Join a vibrant community dedicated to equal opportunities and continuous improvement, where your contributions will help shape the future of a globally recognized brand.

Qualifications

• 4-6 years of management experience in the apparel industry.
• Strong skills in training, interviewing, and performance management.

Responsibilities

• Lead store team to drive sales through training and coaching.
• Create an outstanding service culture focused on customer experience.
• Manage payroll hours and control expenses within the budget.

Skills

Management Experience

Customer Service Skills

Sales Strategy

Training and Coaching

Analytical Skills

Organizational Skills

Entrepreneurial Mindset

Technical Savviness

Job description

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rallying sign.

An iconic French brand present in nearly 100 countries, Lacoste stands out for its unique know-how in each of its areas of expertise, from garment factory to omnichannel distribution.

At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments.

Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences.

LEADERSHIP:

• Lead store team to drive sales through training and coaching.
• Exemplify your sporting spirit and create an outstanding service culture.
• Provide constant feedback and coaching to improve your team’s skills and sales results.
• Identify and recruit associates who are passionate about sales and customer service.
• Develop team members with leadership and other abilities for succession planning.
• Effectively train new team members on customer service, operations, performance, loss prevention and all other Company policies.
• Set goals for each team member for the achievement of Company KPI’s.
• Manage team member’s performance through regular evaluation.

SELLING:

• Execute plan to achieve and exceed Lacoste’s sales plans and profitability goals.
• Utilize reports and gather data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentations.
• Proactively make suggestions based on analysis that will positively impact the business.
• Ensure maximum overall bottom line profitability by analyzing store P/L results and identify opportunities for improvement.
• Set measurable performance standards and goals based on Company’s expectations and metrics.

CUSTOMER SERVICE:

• Create an environment focused on the customer experience.
• Ensure that each team member is knowledgeable about the Lacoste lifestyle.
• Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele.
• Embrace local community groups and mall management to generate PR opportunities that showcase our Brand Vision and sporting spirit.

OPERATIONS:

• Plan and manage payroll hours and schedule to meet business needs.
• Control expenses (including payroll) within planned budget.
• Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.
• Protect store assets and inventory.
• Manage new receipts, transfers, markdowns, back stock and fill-ins.

Requirements/Qualifications:

• At least four to six years management experience in the apparel industry with a proven track record of successfully managing a team.
• Tenacious desire to inspire others and lead a culture of customer service champions.
• Expertise in store operations.
• Training, interviewing, planning, organizational, and performance management skills.
• Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
• Technically savvy.
• Sporting Spirit - must possess a competitive edge and drive to meet goals.
• Innovative thinker that will drive our brand forward.

Core Values and Traits:

Play as One Team:

• Showing respect towards everyone.
• Commitment for the team’s work and decisions.

Play with Elegance:

• Striving for excellence.
• Treating others with fair play and humility.

Play by Daring:

• Having the courage to speak up, experiment and take initiative.
• To explore new opportunities.

Play with Tenacity:

• Constantly seek continuous improvement.
• Learning from our failures.

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

Equal Opportunity Employer:

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management, Sales, and Customer Service
• Retail Apparel and Fashion