Store Manager

Jackson Hewitt in; Roanoke (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Store Supervisor to lead a team in delivering exceptional tax preparation services. This role involves overseeing seasonal staff, enhancing customer service, and ensuring compliance with quality standards. The ideal candidate will possess strong management skills, a background in tax preparation, and proficiency in relevant software applications. Join a passionate team committed to helping clients navigate complex tax processes while fostering a supportive work environment. This is a fantastic opportunity for those looking to make a significant impact in a rewarding field.

Qualifications

• High School Degree or equivalent; related business experience preferred.
• Previous tax preparation experience and possession of a PTIN.

Responsibilities

• Supervises seasonal staff and manages office activities.
• Maximizes customer service and increases sales.
• Monitors associate performance and ensures quality standards.

Skills

Management Skills

Tax Preparation

Accounting Knowledge

Customer Service

Proficiency in Microsoft Office

Education

High School Degree

Course in Management

Course in Tax Preparation

Tools

Microsoft Word

Microsoft Excel

Tax Software

Job description

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

What you'll do here:

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in management activities (staffing, productivity, tax prep work, marketing) for one office/kiosk within an assigned district. This position has access to and regularly works with information of a sensitive, highly confidential nature, and deals with diverse matters requiring a working knowledge of the business.

1. Supervises one or more seasonal hourly staff members at a single location or kiosk.
2. Communicates with the Manager on the status of recruiting, interviewing, and hiring of seasonal employees for assigned locations when applicable.
3. Maximizes customer service and increases sales.
4. Performs administrative functions.
5. Develops, reviews, approves, and monitors office work schedules and hours worked.
6. Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
7. Reviews productivity reports, discount reports, AAG, and other reports, taking appropriate action where necessary.
8. Maintains a filing system for filing, acknowledged, rejected, and complete tax returns.
9. Prints client checks each morning and ensures timely distribution of refund checks.
10. Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return.

Skills you'll bring for success:

• High School Degree or equivalent; related business experience preferred.
• Course of study in management, tax preparation, and/or accounting preferred.
• Previous tax preparation experience and possession of a PTIN (Preparer Tax Identification Number).
• One year of previous management or supervisory experience desired.
• Proficiency with computer software applications such as email, internet, Word, Excel, and accounting or tax software.