Store Manager

Madisonhealth; Orrville (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill Industries of Wayne & Holmes Counties operates a store in Orrville, seeking a proactive Store Manager to lead daily retail operations and a team, ensuring outstanding customer service and achievement of production and sales targets.

The role requires at least 5 years in retail supervision, strong math and interpersonal skills, and willingness to work nights, weekends, and holidays. Valid driver’s license and pre-employment screenings are required.

Qualifications

• High School Diploma or GED required.
• 5+ years of retail supervision or management experience.
• Strong math skills and excellent interpersonal skills.
• Technology skills preferred: Microsoft Word and Excel.
• Valid driver’s license and proof of insurability; reliable transportation.
• Successful completion of background check and pre-employment drug/alcohol screen.
• Availability for nights, weekends and holidays.

Responsibilities

• Lead a safe and profitable retail store by following policies and maintaining customer relationships.
• Supervise and support employees involved in sales, cashiering, stocking, sorting, and production.
• Coordinate completion of Orientation, Safety, Customer Service, and 1-Touch training.
• Train employees on policies, procedures, and Hazardous Materials/MSDS.
• Review shipments, ensure merchandise is priced, rotated, and stocked properly.
• Support special merchandising programs, events, and production goals.
• Attend management meetings and lead monthly staff meetings.
• Complete other duties assigned by leadership.

Skills

Retail management

Customer service

Team leadership

Interpersonal skills

Math skills

Training

Microsoft Word

Excel

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

Job Application - Goodwill Industries of Wayne & Holmes Co., Inc

Store Manager - Orrville

Store Manager - Make a Difference Every Day

Goodwill Industries of Wayne & Holmes Counties is seeking an energetic, hands-on Store Manager to support the daily operations of one of our retail locations. This role helps lead our retail team, ensures excellent customer service, and drives production and sales—all while supporting Goodwill’s mission of empowering individuals and strengthening our community.

If you enjoy fast-paced work, developing teams, and making a positive impact, we’d love to meet you!

Key Responsibilities

Store Operations & Leadership

• Lead a safe and profitable retail store by following operational policies and maintaining excellent customer relationships.
• Supervise, engage, and support employees involved in sales, cashiering, stocking, sorting, and production.
• Manage and coordinate completion of mandatory Orientation, Safety, Customer Service, and 1-Touch training.
• Train employees and consumers on organizational policies, procedures, and Hazardous Materials/MSDS.
• Review shipments, ensure merchandise is accurately priced, rotated, and stocked to proper levels.
• Support special merchandising programs, events, and production goals.
• Attend management meetings and training as needed, lead and facility monthly staff meetings.
• Ensure completion and compliance with other duties assigned by leadership.

Customer Service & Safety

• Provide excellent service to customers, donors, and community members.
• Assist donors and truck drivers with loading and unloading donations.
• Respond to emergency situations and take appropriate action.
• Maintain store cleanliness, including restrooms, floors, windows, fixtures, and displays.
• Operate and troubleshoot Point of Sale systems (register, scanner, printer, computer).
• Clear registers, complete cash counts, reconcile cash sheets, and prepare bank deposits.
• Complete accident/incident forms accurately and in a timely manner.

Physical Requirements

• Lift up to 50 lbs. from floor to chest height; stoop, bend, twist, squat, and work overhead.
• Perform material handling tasks using tools such as a double stacker, sprayer, pricing gun, tape gun, barb tagging gun, and PPE.

Regular Duties

• Maintain positive working relationships with staff, donors, customers, and leadership.
• Communicate clearly and professionally, both verbally and in writing.
• Follow all safety rules, policies, and established procedures.
• Represent Goodwill in a courteous and professional manner.
• Educate customers and the community about Goodwill’s mission and programs.

Requirements

Education:

• High School Diploma or GED required.

Experience:

• 5+ years of retail supervision or management experience.
• Strong math skills and excellent interpersonal skills.
• Technology skills preferred (Microsoft Word & Excel).

Additional Requirements:

• Valid driver’s license and proof of insurability, or ability to provide reliable transportation.
• Successful completion of background check.
• Must pass a pre-employment drug/alcohol screen
• Must be available for nights, weekends, and holidays as needed.

Pay Rate: $19.00/hour