Store Manager

Tierra Mia Coffee Company; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Tierra Mia Coffee Company seeks a highly motivated Store Manager for our Oakland café. We value proven leadership with at least one year in retail management, a love for craft coffee, and a passion for delivering warm customer service.

The role is full-time with a competitive compensation package including base pay, a performance-based bonus, and benefits aligned with local industry standards.

Qualifications

• At least one year of experience managing a retail store in a multi-unit retail company.
• Love for coffee and interest in craft coffee beverages.
• Confident and professional leader with enthusiasm and a strong work ethic.
• Ability to inspire and motivate a team of dedicated employees with a positive attitude.
• Exceptional interpersonal skills and poise in a team environment.
• Strong verbal and written communication skills.
• Commitment to genuine, warm customer service and teaching customer service skills.
• Thrive in a fast-paced environment.
• Interest in joining a growing team and contributing to growth of a premier coffee company.

Responsibilities

• Create and offer high quality coffee beverages.
• Lead, train, and inspire supervisors and baristas to deliver exceptional customer experiences.
• Provide genuine customer service, drink execution, and POS training.
• Ensure operational efficiency while keeping a welcoming café atmosphere.
• Manage high quality drink execution and product knowledge at each store.
• Hire, develop, motivate, and promote baristas and supervisors.
• Lead bi-annual reviews of staff.
• Grow store sales through excellent drink execution and service.
• Purchase inventory for the store and manage supplies."
• Ensure café and equipment are maintained for a clean, safe coffee environment.
• Maintain positive relationships with vendors and communicate with District Manager.

Skills

Store management

Leadership

Customer service

Communication

Team motivation

Payroll awareness

Job description

Tierra Mia Coffee Company is seeking a highly motivated and energetic professional for the position of Store Manager to oversee all aspects of our Oakland café.The ideal candidate is a proven leader with at least one year of management experience in a retail company.We seek an individual who is excited to represent our high quality coffee, and the authentic and warm environment that make each Tierra Mia Coffee café a special place.The role will be a full-time salaried position with a compensation package that is competitive with similar positions in the area and reflects the experience of the selected candidate.The Store Manager will be responsible for the overall retail experience including: managing supervisors and baristas, hiring and training of baristas, high quality drink execution, customer service, cash handling, and store maintenance.The Store Manager will report to a Tierra Mia Coffee District Manager.

Time Commitment: Full-time, including some weekends.

Compensation: Base pay, performance-based bonus, and benefits competitive with local industry standards.

Duties/Responsibilities:

• Create and offer some of the highest quality coffee beverages in the industry.
• Lead, train, and inspire supervisors and baristas to provide an exceptional customer experience.
• Provide genuine customer service, drink execution and point of sale training.
• Ensure operational efficiency while maintaining a welcoming environment at the café.
• Manage high quality drink execution and product comprehension at each store.
• Hire, develop, motivate, and promote baristas, certified baristas and supervisors.
• Lead bi-annual review of supervisors and certified baristas.
• Increase overall financial performance of the café through sales growth resulting from proper drink execution and strong customer service.
• Purchase all inventory for the store including regular product and supplies.
• Ensure that the café and equipment are maintained to allow artisan coffee drinks to be crafted in a clean and safe environment.
• Manage positive relationships with vendors.
• Communicate regularly with the District Manager and the Chief Operating Officer regarding sales, staffing, employee performance, and overall operational efficiency.
• Review and maintain payroll and disciplinary records for the store.
• Ensure an understanding of, and adherence to, standards of conduct and workplace guidelines.

Skills/Experience:

• At least one year of experience managing a retail store in a multi-unit retail company.
• Love for coffee and interest in craft coffee beverages.
• Confident and professional leader who exhibits enthusiasm and displays a determined work ethic.
• Ability to inspire and motivate a team of dedicated employees with a positive attitude.
• Exceptional interpersonal skills and poise working in a team environment.
• Strong verbal and written communication skills.
• Commitment to genuine, warm customer service and experience teaching customer service skills.
• Thrive in a fast-paced environment.
• Interest in joining a growing team and contributing to the growth of a premier coffee company.